Rentokil Initial
1.4|136 reviews
Responds in 6 hours 40 min
JI
Joseph I
1 reviews | Active since Member
10 Feb 2026, 12:35
Shocking Customer Service
We have used Rentokil for years and seen many sales people come and go. Evert time someone came out and wanted to quote us, we received nothing. Last year someone new came out and we laughed but I decided to sign a new contract to save some money. That was in August - in November after requesting the quote again, I received it and sent it off same day. To this day I have not received the pricing I have signed for and despite escalating the matter, no one wants to get back to us.
Helpful (0)
Replies (56)0
Replies (56)Rentokil Initial's replyOfficial
10 Feb 2026, 13:04Good Day Joseph Israel
Thank you for bringing this to our attention.
You will receive a call from one of our Customer Support Quality Coordinators to discuss your concerns with the relevant manager so that we can address the issue accordingly.
Thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Thank you for bringing this to our attention.
You will receive a call from one of our Customer Support Quality Coordinators to discuss your concerns with the relevant manager so that we can address the issue accordingly.
Thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Best regards,
Rentokil Initial's reply10 Feb 2026, 13:04
Official
Good Day Joseph Israel
Thank you for bringing this to our attention.
You will receive a call from one of our Customer Support Quality Coordinators to discuss your concerns with the relevant manager so that we can address the issue accordingly.
Thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Thank you for bringing this to our attention.
You will receive a call from one of our Customer Support Quality Coordinators to discuss your concerns with the relevant manager so that we can address the issue accordingly.
Thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Best regards,