RO
Repairs On Site
Unclaimed Business
RO
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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charlene J
1 reviews | Active since Jan 2020
27 May 2019, 12:18
Worst service!!!!
loosing us as a client because they have enough clients to sustain them, compliments of Leandrie and Johan. We requested a quotation on 3 items, on Friday, 10th of May we requested their services, on the 13th of May we only received an Invoice for their call out fee. I contacted the Repairs on site again on the 17th of May and Johan informed that he have been waiting for Bosch Head office to give him an answer on the parts that we need, I then said to Johan, Okay I, the client had to assist the company in doing their job, I contacted Bosch and they informed that the model of fridge and freezer of the spares we need have been discontinued, Then on 20 May I, the client, had to request from Repairs on site what the quote is as it has been 7 days and no inform from the company, after a few minutes of the conversation we finally received a quote on 1 item among the 3. Today the 27th of May i contacted them to request the quote on of the other items, then i spoke with Leandrie and I inquire regarding the quote for the other item and she said that they are still awaiting their supplier for the price on what needs to be fixed, now I am no expert but I do have experience in working in this industry and that is, a supplier will never take more then 2 days to give you a price (should you follow up), I then explained to leandrie that this is not good business and that someone there is not doing their work, that's when this lovely sweet lady informed me, in her words "you don't know what is going on here so don't you tell me there is someone not doing their work" there is a saying, that actions speaks louder then words in this case, their no action left me without words. Leandrie then informed that Johan said to her that they wont care about loosing us as a client because they have enough clients to sustain them. in my opinion in today's economy, 1 client lost is 1 to many...
Helpful (0)
|Replies (0)cJ
charlene J
1 reviews | Active since Jan 2020
27 May 2019, 12:18
Worst service!!!!
loosing us as a client because they have enough clients to sustain them, compliments of Leandrie and Johan. We requested a quotation on 3 items, on Friday, 10th of May we requested their services, on the 13th of May we only received an Invoice for their call out fee. I contacted the Repairs on site again on the 17th of May and Johan informed that he have been waiting for Bosch Head office to give him an answer on the parts that we need, I then said to Johan, Okay I, the client had to assist the company in doing their job, I contacted Bosch and they informed that the model of fridge and freezer of the spares we need have been discontinued, Then on 20 May I, the client, had to request from Repairs on site what the quote is as it has been 7 days and no inform from the company, after a few minutes of the conversation we finally received a quote on 1 item among the 3. Today the 27th of May i contacted them to request the quote on of the other items, then i spoke with Leandrie and I inquire regarding the quote for the other item and she said that they are still awaiting their supplier for the price on what needs to be fixed, now I am no expert but I do have experience in working in this industry and that is, a supplier will never take more then 2 days to give you a price (should you follow up), I then explained to leandrie that this is not good business and that someone there is not doing their work, that's when this lovely sweet lady informed me, in her words "you don't know what is going on here so don't you tell me there is someone not doing their work" there is a saying, that actions speaks louder then words in this case, their no action left me without words. Leandrie then informed that Johan said to her that they wont care about loosing us as a client because they have enough clients to sustain them. in my opinion in today's economy, 1 client lost is 1 to many...
0
Replies (0)LW
Lea W
1 reviews | Active since Jan 2020
4 Sept 2016, 06:52
Very Impressed
<p>I had people from a diffrent company come take an look at my Speed Queen washingmachine. After being told that they would not be able to fix my machine and that I should buy a new one, I Phoned Repairs on Site. The next day the technician came and spent 10 minutes figuring out what's wrong with my machine. My machine is working perfecktly now and I had no need to buy a new one.</p>
Helpful (0)
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Lea W
1 reviews | Active since Jan 2020
4 Sept 2016, 06:52
Very Impressed
<p>I had people from a diffrent company come take an look at my Speed Queen washingmachine. After being told that they would not be able to fix my machine and that I should buy a new one, I Phoned Repairs on Site. The next day the technician came and spent 10 minutes figuring out what's wrong with my machine. My machine is working perfecktly now and I had no need to buy a new one.</p>
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Replies (0)JS
Johan S
1 reviews | Active since Jan 2020
23 Feb 2016, 12:23
Still not repaired after I paid
They came to repair my chest freezer, The technician -Ruan- decided the it needs gas so hy replaced it and left. I paid him R780 for the repairs and the freezer is still faulty. Th refuse to pay back my money. He says the freezer is old and cannot be repaired. Why did they charged me R780 in the beginning??
Helpful (0)
|Replies (0)JS
Johan S
1 reviews | Active since Jan 2020
23 Feb 2016, 12:23
Still not repaired after I paid
They came to repair my chest freezer, The technician -Ruan- decided the it needs gas so hy replaced it and left. I paid him R780 for the repairs and the freezer is still faulty. Th refuse to pay back my money. He says the freezer is old and cannot be repaired. Why did they charged me R780 in the beginning??
0
Replies (0)