JS
Johan S
Active since Feb 2016
6
Reviews
0
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Reviews
6 reviews8 months ago
Pentravel mistake cost us R74000
As someone with limited experience in planning and booking holidays, I re**** on the services of a travel agency. We contacted a travel agency and requested their assistance in arranging a tour for us. Unfortunately, the agency was not helpful, which led to significant financial losses. It was clearly communicated to the agency, Pentravel, that two of the travelers would be departing from South Africa, while another would be travelling from a different country. The agency was asked to create an itinerary that would allow all parties to meet in a third country. Pentravel accepted the request and confirmed that they could facilitate such an arrangement. Once all the necessary information was provided, they compiled a travel plan accordingly. Pentravel informed me (as I was in another country at the time) that I would need to book my own appointment with VFS to apply for my visa, which I did online as advised. Since June and July are peak travel months, no appointments were available in many Schengen countries as early as February. I therefore began looking for alternative appointments in other Schengen regions and eventually found one via Greece. I informed Pentravel of this, and although they mentioned that Greece is strict with visa applications, no further guidance or advice was provided. Given my lack of experience in arranging international travel and the fact that I was paying someone to manage this process on my behalf, I asked what I should do under the circumstances. Although the consultant did attempt to assist, she also admitted that she was unfami**** with how the visa process works from another country—something I found surprising, as such knowledge should fall within the responsibilities of a travel agency. I was unaware that, during the boat trip (which formed part of the planned itinerary), I would be exiting the Schengen area. As a result, I initially did not realise that the documentation provided to me did not adequately justify the need for a multi-entry visa. Consequently, I was granted only a single-entry visa. I checked with Pentravel to confirm whether I should stick to the original itinerary. The consultant advised me not to include the boat trip in my documentation, as it would show that I was departing from Italy rather than from Greece. For this reason, the visa application and supporting documents focused solely on Greece, which once again did not sufficiently support the case for a multi-entry visa. Although I indicated on the visa application form that I required a multi-entry visa, the accompanying documents did not provide enough justification to support that request. I hope this explanation offers a clearer understanding of the situation and the reasons for the misunderstandings that arose. Due to the lack of adequate guidance and support from Pentravel, I was unable to proceed with the planned tour and consequently lost my full payment. Additionally, it appears that Pentravel made use of a secondary travel agency to arrange additional accommodation. It seems Pentravel failed to inform this agency in time that the accommodation should be cancelled. Without our knowledge, the accommodation was booked under a non-refundable policy. Because the cancellation—requested by the travellers—was not processed, the amount could not be recovered. Furthermore, a train journey was booked as transportation between two accommodation locations. This booking should have been cancelled as well, since the seat was later allocated to another passenger. However, no refund was ever issued to the client. Although one of Pentravel’s employees admitted fault, there remains an unwillingness on their part to accept responsibility or to refund the amounts owed.
106 replies
13 months ago
Power Africa - faulty battery.
Power Africa installed my Solar system for ±R200000. They give me 5 year warrantee on the two inverters, 10 years on the three lithium batteries, and 15 years on the sixteen solar panels. One of the batteries is now faulty I took it to Volta -the manufacture -and there is no serial number or warrantee void sticker. They will not replace or repair it under warrantee. Power Africa removed the stickers and they are now closed or bankrupt . The owner does not pick up his phone. What are my rights and what can I do?
0 replies
18 months ago
Power Afrika - Bly weg!!!
<div>Power Afrika het 19 maande terug 'n systeem deur by ons in gesit, Die inverter het nou al 3 geblaas sonder enige rede. Een keer amper die huis afgebrand. Hulle herstel dit gewoonlik onder waarborg, maar weier om dit te vervang. Ek het 'n ander installeerder eendag my systeem gewys, ek was geskok toe hy vir my al die foute uitgewys het, nie eers die son panele is volgengs regulasies geinstalleer nie. Elke keer as hulle die herstelde inverter terug sit sê die een wat dit doen die vorige een se bedrading was foutief gedoen en dis hoekom die inverter breek. Die CoC uitreiker was 2 minute daar en het niks getoets nie, net die CoC sertifikaat gegee en gery. Ek wens die MD wil my ****ak, ek het al 'n hele paar keer boodskappe gelos maar hy kom nie terug na my toe nie. Ek sal hulle glad nie aanbeveel nie!!</div>
0 replies
50 months ago
But Service
I took a Air cooler to them in October 2021, a portable aircon in November 2021 and a microwave oven there in Feb 2022. Each time you must pay R300 "quote rejection fee". They never phone me with any progress I had to phone, and every time its the same story, " we are waiting for spares". In February they said they cannot repair the air cooler and that I must come fetch it. R300 gone. A day later they said I can come and collect the aircon and that the R300 cover the repair cost, The thing was never repaired - R300 gone. Now I am still waiting for my micro wave oven that is there till 25 Feb 2022 and they still looking for a price on this Samsung oven. The service shucks, do not use them!
0 replies
64 months ago
Mr Shopper, is it a scam??
I ordered a TV in Nov 2020, it now mid Jan 2021 and they still did not delivered it. Their website show stock, when I phone them the do not have stock yet, the supplier (Hisense) cannot supply. When I do a "live chat" on their website they say they got lots of stock, so I asked the adress so I can fetch it my self, now they disappear from the live chat. DO NOT BUY ANYTHING FROM Mr. Shopper!!!
0 replies
123 months ago
Still not repaired after I paid
They came to repair my chest freezer, The technician -Ruan- decided the it needs gas so hy replaced it and left. I paid him R780 for the repairs and the freezer is still faulty. Th refuse to pay back my money. He says the freezer is old and cannot be repaired. Why did they charged me R780 in the beginning??
0 replies
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2 Star
1 (16.666666666666668%)
1 Star
5 (83.33333333333333%)