Poor quality shoes

I bought a replay sneaker the shoe is still new however it's loosing Colour, I sent replay an email and I was told that I must take the issue to the store, which is street gym Maponya mall, the owner says replay won't take the shoe back so he also cannot take it.so which means no 1 is will to accountability for the poor quality of the shoe, I as a customer must loose because of them supplying and selling **** shoes. @replay if your product is at a curtain store that store is representing your brand on your behalf