No Communication - Order not received - Broken Promises

Order #1581 was placed on 19 December. It was an RC120 bundle with add-ons. Spent well over R4500. No communication received regarding shipment or any ETA. Website says 5-7 working days and that orders that are placed by the 19th December will still be delivered on-time even though they are closing and other orders will be shipped from the 6th of January. I have called the number, sent emails, whatsapps to no avail. Finally reached someone who said that the order will be shipped the 24th December - no tracking number and no further replies or communication received. The phone number does not work, emails go unanswered and whatsapps are ignored. I am starting to believe that this is a ****. I saw them once at the SOS reptile expo and I really liked the enclosures but now I am unsure. Either communicate or contact me or give me a refund so that I can take my business elsewhere. Never again. Do not recommend. Also looked on Hello Peter - bunch of bad reviews. Unfortunately I am in Gauteng so I cannot just pop in at their store in Capetown. It is sad that I placed another order with another reputable reptile company on the 27th and I have already received word today that they are getting my order ready for shipment.