Poor and Unprofessional Service

We never chose Residentia trust as managing agents, sadly our contract with Just Properties was seeded to Residentia Trust. Trust is word that must be formost in a relationship where another organisation handles your money as well as understanding of rules and regulations. Residentia Trust fails in establishing any trust with financial issues and the ability to properly manage rules and regulations. Owners including myself had pleaded and urged Residentia Trust to establish legitamacy and neutrality when it comes to legal issues and interpretation of law...Sadly Residentia Trust fails in every aspect of this. This is an organisation that any person and every body corporate should avoid unless they are prepared to have internal fighting and arguments between owners. Sonnette Nothnagel was appointed managing agent and what a fiasco she created. Sonnette does not listen to owners, does not care to establish truth or read minutes of meetings, but rather chooses to further her own agenda which results in lies, false information, half truths and deceit. These are issues that were brought to her management who apologised for her lack of experience at first but continued to spiral down in support of useless service to the HOA. I cannot in good faith say that Residentia Trust is a trustworth and good organisation as my investment, my home, my peace of mind, my money, the HOA levies which we entrusted with Residentia Trust was POORLY, UNPROFESSIONALLY, MANAGED BY INCOMPETANCE. Residentia Trust was given numerous chances to redeem and rectify these issues which they chose to handle in a manner that eventually saw them being removed as manging agents of the HOA. It is sad that one has to write such words of an organisation of uselessness and incompetance...but when decisions are made by Residentia Trust and it impacts your home, your family, your neighbours and community...then there are people,people like Sonnette Nothnagel who dont care how families and communities are managed, dont care of the right and wrong as managing agents....its just their uselessness and incompetance that shines.

Do your homework and stay far away from this organisation providing a service as managing agents or your HOA will suffer.