Active since Feb 2010
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42 reviews2 months ago
ABSA INSURANCE - USELESS AND BIAS TO CUSTOMER
I made a homeowners insurance claim in December 2024 due to heavy rain that caused a lot of damage and damp issues. ABSA allocated a company called Fritz Maintenance to do the inspection and insurance report. Sadly, after long delays, no apologies, and no feedback or response … in February 2026, I receive a rejection letter from ABSA citing that the damages was due to long term deterioration, lack of maintenance and servicing of the property. The company allocated to do this assessment was probably as *********** as the assessment done. Further the ABSA assessor that was meant to oversee and manage this situation was equally useless as NO COMMUNICATION was made to me to properly INVESTIGATE and come to an amicable response and solution to this situation. This was a one sided and very bias report which seems to favour ABSA very nicely. After years of paying insurance in the hope that one day when needed the most, you are left with so called competent people who seem to have their own and ABSA interest at the expense of the client. The final report stated that the claim is rejected due to lack of maintenance and service to the property… it would be interesting now to see how this investigator spins a new story when invoices and maintenance pictures have been produced showing what maintenance was done to the property in May 2024, just 1 year prior. R16000 was spent repainting and reservicing the property yet this inspector along with this useless Maintenance company had felt no need to contact me, no need to properly report and investigate as to what the cause of the problem was resulting in damage. Really useless service from ABSA as an insurance company.
53 replies
15 months ago
Poor service from discovery health
I am on the Key care plan with Discovery. I would like to cancell this plan and move to the Flexicare plan. I have REPEATEDLY and on email requested that the Key care plan be cancelled and an application for the Flexicare plan be activated. I have tried with consultants ( Fayrouz Hendricks) receiving NO RESPONSE to my emails, REPEATEDLY IGNORING my emails. I have tried with telephonic consultants REPEATEDLY calling the call center and holding the line with no forward movement (3X Holding the line leading to no respose + 2 x dropped calls) Discovery, you have terrible and useless consultants who are really unable to assist me and this is becoming increasingly frustrating. 1. I simply need to cancell the Key care plan 2. I would like to activate the Flexi care plan Is there any person in Discovery who can assist.... At this stage i find Discovery staff who just dont want to cancell this key care plan as discovery is benefitting from me being on this plan rather than cancelling this policy so that i can transition to something more to my needs and requirements.
212 replies
18 months ago
POOR SERVICE FROM ABSA INSURANCE
So I hate complaining, but when you pay your insurance for home loan and when there is a problem that requires the insurance to sort out you feel, great, i can file a claim and everything will be sorted. ABSA claim process...via the APP as well as online is USELESS...USELESS is to put it mildly...you cannot complete the basic parameters of lodging an incident date as the claim process does not allow you to input these paramenters and hence no claim can be lodged. It would appear the this may be intentional so as to disuade clients from claimimg...and the..when you eventually complain via email and hope that the claim has been lodged...the process to resolve the problem...gosh my gran mother drives faster than the claim process. Seriously ABSA...work on efficiency and reliability...none of these are evident with absa insurance.
53 replies
21 months ago
Awesome service - FNB
My first experience with FNB was terrible. Poor service. Had to go into FNB Bank branch about 5 times and with endless calls to different departments to transfer my childrens TFSA from one bank into FNB. Had endless issues and was just about to call it quits when i complained on Hello Peter wrt the shoddy service. FNB listened to Hello Peter complaint and put me in contact with Johanna Makhubela. Johanna was receptive and did everything she could and more to resolve all my concerns, queries and requirements. What an awesome service and pleasure to work with this woman. FNB you have an awesome, awesome lady who is a true pleasure to work with. Keep her, train,promote her...but certainly dont get rid of her or lose her. Many many thanks Johanna. Many thanks Hello Peter for the platform to address these concerns of mine and to FNB for listening and doing something about me as a customer.
56 replies
21 months ago
Poor and Unprofessional Service
We never chose Residentia trust as managing agents, sadly our contract with Just Properties was seeded to Residentia Trust. Trust is word that must be formost in a relationship where another organisation handles your money as well as understanding of rules and regulations. Residentia Trust fails in establishing any trust with financial issues and the ability to properly manage rules and regulations. Owners including myself had pleaded and urged Residentia Trust to establish legitamacy and neutrality when it comes to legal issues and interpretation of law...Sadly Residentia Trust fails in every aspect of this. This is an organisation that any person and every body corporate should avoid unless they are prepared to have internal fighting and arguments between owners. Sonnette Nothnagel was appointed managing agent and what a fiasco she created. Sonnette does not listen to owners, does not care to establish truth or read minutes of meetings, but rather chooses to further her own agenda which results in lies, false information, half truths and deceit. These are issues that were brought to her management who apologised for her lack of experience at first but continued to spiral down in support of useless service to the HOA. I cannot in good faith say that Residentia Trust is a trustworth and good organisation as my investment, my home, my peace of mind, my money, the HOA levies which we entrusted with Residentia Trust was POORLY, UNPROFESSIONALLY, MANAGED BY INCOMPETANCE. Residentia Trust was given numerous chances to redeem and rectify these issues which they chose to handle in a manner that eventually saw them being removed as manging agents of the HOA. It is sad that one has to write such words of an organisation of uselessness and incompetance...but when decisions are made by Residentia Trust and it impacts your home, your family, your neighbours and community...then there are people,people like Sonnette Nothnagel who dont care how families and communities are managed, dont care of the right and wrong as managing agents....its just their uselessness and incompetance that shines. Do your homework and stay far away from this organisation providing a service as managing agents or your HOA will suffer.
0 replies
23 months ago
Useless Blue Security admin staff
Some times you HAVE to deal with administrative issues and the office staff are usually useless but eventually, something gets done. Sadly with Blue Security, in their retentions department, people like Taricia Maharaj just cannot fathom out and process a cancellation of a customer. Blue Security makes it impossible to have a decent and amicable parting. They will find all sorts of useless excuses to retain their contract on you. I have had endless mail from this person stating i must pay 31 days post contract as i have a 31 day csncellation clause on my contract. WOW, not even the house insurance has this nonsense considering i am selling the propertyn and in no longer need of the security service. I urge all new owners signing BLUE SECURITY contracts to read and sign out the nonsense on blue security contacts...(and if you read carefully its 20 days notice in accordance to consumer protection act). The service fron Taricia Maharaj, just useless. Catch a wake up Blue security, useless staff = useless service = useless business
53 replies
23 months ago
FNB Transfers TFSA (Tax Free Savings Account) into wrong persons name and account
I requested transfer of 2x TFSA (Tax Free Savings account) from Capitec to FNB. One account has been successfully transfered. The second account has 1. Been transfered into the WRONG ACCOUNT (With incorrect account number and incorrect Name) 2. Has NOT BEEN TRANSFERED in accordance to the REQUESTED transfer (Cash transfer has been transfered into UNIT TRUSTS) Repeated complaints and address to FNB has resulted in NO FEEDBACK OR RESOLUTION. POOR FINANCIAL handing from FNB and a financial institute who is meant to handle your money affairs. This complaint will be forwarded to the financial oumbardsman and a report of inconsistant / incorrect / ERROR on TAX FREE SAVINGS ACCOUNT will be submitted to SARS. ERRORS happen, mistakes made...RESOLVE or UNDUE the error. FNB is not responding as to how they will resolve this.UNACCEPTABLE, This is my money and FNB is become untrustworty on something that should have been a simple transfer.
53 replies
37 months ago
Poor service by absa life
I have an absa life policy with dreaded disease for my wife. In December 2022 she was diagnosed with stage 2 cancer. I lodge an very long claim with absa and without any consultation or reasoning, the assessor judged that my wife's cancer only warrented 50% payout. Absa life is not forthcoming with any information... Absa life just ignore your emails... The assessor Gugulethu Qwabe is unreachable nor available. Hence all mail to her has not been answered. My broker unfortunately is retired and the new replacement who is Krishal Harrinarain has attempted to send documents were just the claim forms. Now, absa, please advise how your assessors who are not medical qualified staff, can make an assessment of this (as they certainly did not contact the doctors that we filled in) and what is the criteria for this assessment.. I have repeatedly asked for the Critical Illness claim event tables (see Appendix C) but abds refuses to send this information. Becareful with absa life policies. They sound good but the service is horrific and painful especially when it is needed the most. I see it with my wife suffering yet absa is happy to continue the painful treatment of poor customer service and denying her her basic claim that she has being paying years for. Really sad that absa takes money but can not honor their policy by sending the full information to their clients and resolving this matter.
53 replies
38 months ago
poor service
Made a TFSA investment for my child last year, On maturity, Capitec has STOPPED my Childs TFSA. I have made numerous visits to the bank and only the people from Capitecs service department can assist me....and sadly their assistance is so slow and drawn out.... a bank that calls you out of the blue and insists on doing telephonic verification where you must provide detailed information about yourself...BUT...the service person on the other end does not want to provide you with their employee number...sadly for their security they cant do banking things, and they unable to assist you as you the customer refuses to give personal information over the phone.... i am really rethinking my situation and banking interests with capitec stemming from the poor/ lack of service i am receiving...oh yes i have emailed capitec and asked for service, i have provided incidents numbers, i did generate 3x incident numbers for a TFSA accounts (1x 1 child and 2x 1 child) had to do 2x 1 child as i did not get a call from capitec and still waiting for a service... still waiting for for Ms Zanele Bam to respond on the incident numbers that were sent to her...
53 replies
38 months ago
POOR SERVICE
On 19/02/2023 I requested for financial adviser to resolve a TFSA account for me. On 20/02/2023 I had a call by a discovery lady to assess what account needed to sorted out and any other services that were required. She advised that the financial adviser would call me after 1330. At 1715 I called Discovery to find out where this call from the adviser was...and ,,,what was taking so long. It is 1815 now and no call from Discovery. Discovery says they have great service. I have not seen any service from them. You incur a lot of phone charges but get no response or service delivered. Really disappointing service from a Financial institute.
168 replies
Review Distribution
5 Star
5 (11.904761904761905%)
4 Star
1 (2.380952380952381%)
3 Star
0 (0%)
2 Star
3 (7.142857142857143%)
1 Star
33 (78.57142857142857%)