AOD for move out incorrect rent , ****ming peolle

Respublica service is been so terrible since I started a lease with the in March this first week forced to pay for the February even thou my son was there in Feb, and we told if he doesn't pick up the key he will lose the room even thou we paid the deposit 11k , and in August I sent my son to ask them as his lease is ending on the 30th of November what they need they said nothing he should come back on the day he is moving out, on the 1st of September I sent them an email with proof of payment for September, I asked what they need from me as my son contract is coming to an end in November and there was no response from Lindiwe yet again. Today I send an notice that again with the October proof of payment that he will be moving out end November and she said received , please log a move out online when I do it , its not allowing as I need to accept November and December payment now, and dont agree with the Aod. And told to fix it and she's not replying to me so now I cant log a move out. I feel like since Feb they been ****ming money out of me and im tired of this cheating this the worst please you can put your kids, also in winter they swith the guyser off the kids had to use cold water such an abuse but we paying every month.