RA
Rest Assured
Unclaimed Business
RA
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.3|4 Reviews
Jun '25 - May '26
5(25%)
4(0%)
3(0%)
2(25%)
1(50%)
5(25%)
4(0%)
3(0%)
2(25%)
1(50%)
Frequently Asked Questions About Rest Assured
Rest Assured has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Rest Assured across 50 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
12 Feb 2026, 05:05
SLEEPLESS NIGHTS
Rest Assured ran a Black Friday sale on their Como Nap range. I ordered a single mattress online from The Mattress Company only to be told there is no stock. I phoned Rest assured and was told I can just order the mattress, but they were closing the Johannesburg Factory over the festive Season I said I would wait and The Mattress Company placed the order. Late January I was advised that they no longer manufacture the Cosmo Nap Range. On investigation I discovered they never manufactured a single mattress in the Cosmo Nap Range and were lying. It took weeks and now I am sitting with a Wimbledon mattress which is not suitable at all!!! Wish I never bought a mattress, and I am still receiving e-mails for a Single Cosmo Nap Mattress.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Feb 2026, 05:05
SLEEPLESS NIGHTS
Rest Assured ran a Black Friday sale on their Como Nap range. I ordered a single mattress online from The Mattress Company only to be told there is no stock. I phoned Rest assured and was told I can just order the mattress, but they were closing the Johannesburg Factory over the festive Season I said I would wait and The Mattress Company placed the order. Late January I was advised that they no longer manufacture the Cosmo Nap Range. On investigation I discovered they never manufactured a single mattress in the Cosmo Nap Range and were lying. It took weeks and now I am sitting with a Wimbledon mattress which is not suitable at all!!! Wish I never bought a mattress, and I am still receiving e-mails for a Single Cosmo Nap Mattress.
0
Replies (0)ME
Mohammed E
1 reviews | Active since Jan 2020
5 Feb 2026, 16:40
Rest assured a bunch of ****mers and *****s
I've received absolutely pathetic and ridiculous service from this company. I purchased a bed in October 2025 only to find the bed sinking by November and reported it to the bed shop I bought it from, they in-turn sent my complaint to their supply REST ASSURED (kzn branch) who asked me to pay R383 for an upgrade. I received the bed yesterday the 3rd of February and to my surprise when I got home, I noticed that the bed they replaced my original bed with was a much cheaper brand, manufactured in 2011 and comes with a 1 year service warranty as opposed to the one I initially complained about, that had a 7.5 year warranty. I immediately called them and they've asked me to email and someone will be in contact with me. Up until today theres no reply or communication. I called their head office (cape town) and spoke to a Lizelle and she has made contact with their durban branch twice and promised that management would call and they still haven't. Their service is absolutely terrible and frustrating.
Helpful (0)
|Replies (0)ME
Mohammed E
1 reviews | Active since Jan 2020
5 Feb 2026, 16:40
Rest assured a bunch of ****mers and *****s
I've received absolutely pathetic and ridiculous service from this company. I purchased a bed in October 2025 only to find the bed sinking by November and reported it to the bed shop I bought it from, they in-turn sent my complaint to their supply REST ASSURED (kzn branch) who asked me to pay R383 for an upgrade. I received the bed yesterday the 3rd of February and to my surprise when I got home, I noticed that the bed they replaced my original bed with was a much cheaper brand, manufactured in 2011 and comes with a 1 year service warranty as opposed to the one I initially complained about, that had a 7.5 year warranty. I immediately called them and they've asked me to email and someone will be in contact with me. Up until today theres no reply or communication. I called their head office (cape town) and spoke to a Lizelle and she has made contact with their durban branch twice and promised that management would call and they still haven't. Their service is absolutely terrible and frustrating.
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Replies (0)JJ
Jim J
1 reviews | Active since Jan 2020
19 Jan 2026, 08:52
Mattress backache
Bought a Kingsize XL Aberdeen BT mattress 2 days ago. Slept on it now for two nights and back killing me. Warranty card says "new mattress maybe too firm". Assumes that means in time your back won't hurt. Advise against buying this product unless you have someone to break it in for you.
Helpful (0)
|Replies (0)JJ
Jim J
1 reviews | Active since Jan 2020
19 Jan 2026, 08:52
Mattress backache
Bought a Kingsize XL Aberdeen BT mattress 2 days ago. Slept on it now for two nights and back killing me. Warranty card says "new mattress maybe too firm". Assumes that means in time your back won't hurt. Advise against buying this product unless you have someone to break it in for you.
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Replies (0)J
J.E.Coetzee
1 reviews | Active since Jan 2020
27 Nov 2025, 11:20
Stress less, get the best
Stress less, get the best. Today was a test ...... Forget the rest
Helpful (0)
|Replies (0)J
J.E.Coetzee
1 reviews | Active since Jan 2020
27 Nov 2025, 11:20
Stress less, get the best
Stress less, get the best. Today was a test ...... Forget the rest
0
Replies (0)M
MM
Mc M
1 reviews | Active since Jan 2020
29 Jan 2025, 09:12
STRANDMATTRESS/REST ASSURED COMPLAINT
i have purchased a cloud 9 mazanzi double bed base set from a very well known agent in Rustenburg on 17/11/2023 and paid R4 249. I was so happy to receive my new bed for old age (I am 65). In May 2024 I was experiencing problems with the bed, my whole body is aching and painful in the mornings, sadly to say.......... the bed was sinking in. I went to the agent and was told to lodge a complaint which I did and also contacted rest assured and they sent the marketer out to me which they replaced the mattresss only and had to pay another R2 216 direct to strandmattress to upgrade to Ruby 40th Mattress. (They assured me this bed will never give problems) All went well for a while, again experiencing problems of sinking in, sagging and squeaky all the time. On 11 December 2024 I sent a whats app to the marketer and said I'm not happy, no response. I've lodged a complaint on their website, got a mail from Sharon ****eran on 13 Dec 2024 with a reference nr 000572 to say they have received my complaint and the marketer will contact me shortly, nobody has contacted me as yet. My question is.... are they constantly going to replace the mattress which have a 2 year guarantee with 20/25 year service warranty and I must sleep uncomfortable and wake up with pain in the mornings?
Helpful (0)
|Replies (0)MM
Mc M
1 reviews | Active since Jan 2020
29 Jan 2025, 09:12
STRANDMATTRESS/REST ASSURED COMPLAINT
i have purchased a cloud 9 mazanzi double bed base set from a very well known agent in Rustenburg on 17/11/2023 and paid R4 249. I was so happy to receive my new bed for old age (I am 65). In May 2024 I was experiencing problems with the bed, my whole body is aching and painful in the mornings, sadly to say.......... the bed was sinking in. I went to the agent and was told to lodge a complaint which I did and also contacted rest assured and they sent the marketer out to me which they replaced the mattresss only and had to pay another R2 216 direct to strandmattress to upgrade to Ruby 40th Mattress. (They assured me this bed will never give problems) All went well for a while, again experiencing problems of sinking in, sagging and squeaky all the time. On 11 December 2024 I sent a whats app to the marketer and said I'm not happy, no response. I've lodged a complaint on their website, got a mail from Sharon ****eran on 13 Dec 2024 with a reference nr 000572 to say they have received my complaint and the marketer will contact me shortly, nobody has contacted me as yet. My question is.... are they constantly going to replace the mattress which have a 2 year guarantee with 20/25 year service warranty and I must sleep uncomfortable and wake up with pain in the mornings?
0
Replies (0)KB
Kimmy B
1 reviews | Active since Jan 2020
2 Sept 2024, 13:38
Horrible service
I purchased my son's mattress now I'm having issues with it as per what I was told by the shop warranty is so many years I emailed them and explained they contacted the suppliers they guy called to say his outside my house but was my old address we asked to give him our current address he said no his not coming to just send him pics so I did that sent the pics had no response....then the company who I bought the mattress from sends me a quote for a new mattress which I refused to pay I sent the guy a message and company I who I bought the mattress from to call me the guy who I sent the pics to he called me I asked for higher management to call me which was last week still nothing no response... I didn't ask for a new mattress I asked for this to be repaired as per warranty I don't see why I need to chase you guys this is horrible for feedback
Helpful (0)
|Replies (0)KB
Kimmy B
1 reviews | Active since Jan 2020
2 Sept 2024, 13:38
Horrible service
I purchased my son's mattress now I'm having issues with it as per what I was told by the shop warranty is so many years I emailed them and explained they contacted the suppliers they guy called to say his outside my house but was my old address we asked to give him our current address he said no his not coming to just send him pics so I did that sent the pics had no response....then the company who I bought the mattress from sends me a quote for a new mattress which I refused to pay I sent the guy a message and company I who I bought the mattress from to call me the guy who I sent the pics to he called me I asked for higher management to call me which was last week still nothing no response... I didn't ask for a new mattress I asked for this to be repaired as per warranty I don't see why I need to chase you guys this is horrible for feedback
0
Replies (0)LS
Lucille-Ilse Smit
1 reviews | Active since Jan 2020
12 Mar 2024, 06:30
Rest Assured MQ10 Bed with Expert Advice
The Rest Assured MQ10 bed is super comfortable and keeps us cool throughout the night. It's amazing how there's no disturbance when my husband turns around – it's like sleeping undisturbed on a cloud! The sleep specialist provided us with excellent advice, and their knowledge about the product was impressive. They guided us well, helping us make the right choice for our needs.
Helpful (0)
|Replies (0)LS
Lucille-Ilse Smit
1 reviews | Active since Jan 2020
12 Mar 2024, 06:30
Rest Assured MQ10 Bed with Expert Advice
The Rest Assured MQ10 bed is super comfortable and keeps us cool throughout the night. It's amazing how there's no disturbance when my husband turns around – it's like sleeping undisturbed on a cloud! The sleep specialist provided us with excellent advice, and their knowledge about the product was impressive. They guided us well, helping us make the right choice for our needs.
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Replies (0)