Horrible service

I purchased my son's mattress now I'm having issues with it as per what I was told by the shop warranty is so many years I emailed them and explained they contacted the suppliers they guy called to say his outside my house but was my old address we asked to give him our current address he said no his not coming to just send him pics so I did that sent the pics had no response....then the company who I bought the mattress from sends me a quote for a new mattress which I refused to pay I sent the guy a message and company I who I bought the mattress from to call me the guy who I sent the pics to he called me I asked for higher management to call me which was last week still nothing no response...

I didn't ask for a new mattress I asked for this to be repaired as per warranty I don't see why I need to chase you guys this is horrible for feedback