Sagging Bed Update

Unfortunately this is not the positive review I was hoping to bring as an update. I got a call from Restonic on the 22/01/2026, informing me that my complaint was seen and that I would be assisted with getting a new mattress to replace the sagging one I STILL CURRENTLY HAVE. I was told that my request would be approved for a new mattress and that I should expect a call from OK Furniture (where l bought the bed) by 28/01/2026. I did not receive such communication from the store so l decided to go to the store to check what as happening on 31/01/2026, where I was told that they could not give me a new mattress because Restonic has not approved anything regarding my complaint. It’s unfortunate that we have to resort to such measures to get assistance for basic customer service. I am still stuck with a sagging bed and no communication whatsoever from Restonic.