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On 16 December 2024, we bought two pyjama sets at Edgars Kathu Village Mall store: 1x Kelso Linen Stripe Button Through PJ Shorts Set - White/Blue Medium R 289.99 and 1x Kelso Linen Stripe Button Through Short Sleep Set - White/Grey Medium R 289.99.

After washing them, the White/Grey set unravelled at the collar by the stitching as well as some other places too, while the other was unaffected. This morning (17 Dec) around 11am, I returned to Edgars to exchange the damaged set, but the staff refused, including the store manager, Malebogo Molanoka.

Despite explaining the situation, she blamed my washing machine and refused to follow Edgars's own policy, which states that items with quality defects can be exchanged within three months if cared for properly and returned with proof of purchase. I provided the original receipt and tag. This is unacceptable customer service; the manager should be aware of the return policy instead of disregarding it. She's outright rude and condescending. Now I understand why so many branches are underperforming- arrogance, lack of knowledge & poor quality. How will this issue will be resolved, as I've spent money on something I can't use.