JB
Jessica B
Active since Nov 2024
35
Reviews
0
Industries
Reviews
35 reviews2 months ago
****
I ordered a study guide through this website on Friday, 30 January, and paid online via PayFast. The payment went through successfully; however, no confirmation email or order number was received. I followed up regarding my order on Monday, 2 February and received no response. I then attempted to contact them via WhatsApp using the number advertised on their website, but the message did not deliver. Calls to the contact number on their website go straight to voicemail, with the mailbox full and unable to accept messages. There has been zero communication from the seller despite payment being made. After this experience, I noticed numerous complaints from other customers describing the same issue. Based on the lack of response, unreachable contact details, and pattern of similar complaints, this appears to be a ****. I strongly advise others to avoid purchasing from this website.
0 replies
4 months ago
Useless
There is consistently a problem with Courier Guy, regardless of which service is used. This is not an isolated incident but a recurring pattern of failure. Attempts to contact the local branch are pointless — calls are never answered. When topping up a PUDO account and arranging a shipment, the system regularly shows no record of the shipment upon logging in again. In multiple instances, funds that were successfully topped up simply disappear, leaving the account balance at zero with no explanation. Customer support is equally disappointing. Agents appear ill-equipped to resolve basic issues and repeatedly transfer queries from one person to another without any resolution. Contacting support via WhatsApp is no better — responses take days, if they come at all, and are largely handled by an automated bot. When a human finally responds, the assistance provided is ineffective and fails to resolve the problem. Overall, the service is unreliable, support is inefficient, and resolving even simple issues becomes a drawn-out and frustrating process. This level of inconsistency and poor customer support makes Courier Guy a waste of time for anyone who values reliability and accountability.
0 replies
4 months ago
The service is simply not there.
I've been attempting to purchase two items since Friday, 28 November, up until today (02 December 2025). Despite contacting four different staff members across two branches, I still have not been assisted with basic information regarding the product or an invoice even after sending all relevant details. If this level of difficulty is not a clear indication to avoid using this company, then I don’t know what is. The service is simply not there. Rather take your business elsewhere.
0 replies
6 months ago
Excellent Service and Workmanship
I had to take my bakkie in for repairs, and our insurance (Discovery) referred us to Top Car Panelbeaters in Kuruman. However, after reading the numerous negative reviews, I decided not to take that chance and instead went to Tip Top Panelbeaters (Kuruman)— and I’m very glad I did. I called the morning of 25 September, and the receptionist, Nadia, was extremely helpful and professional. I sent through all my details and received a detailed quote within just a few hours. Nadia’s communication and professionalism truly stood out — something that’s rare to come by these days. I booked my bakkie in on 6 October, and throughout the repair process I received regular updates regarding the progress. Once the repairs were completed, I was informed promptly and collected my bakkie on 13 October after a thorough inspection was done. I’m quite meticulous by nature, so I inspected the vehicle closely — and I must say, the quality of the workmanship was excellent. Everything was done neatly and to a high standard. Overall, it was a really positive experience from start to finish. The service, communication, and quality of work were all top class. I would definitely recommend Tip Top Panelbeaters to anyone looking for reliable, professional, and high-quality service.
0 replies
6 months ago
Quantity over quality...
The emphasis seems to be more on quantity than quality. During my initial visit, the service was smooth. However, on my second visit to collect my bakkie, I noticed the door handle was broken. When I addressed this with the staff, I was told that someone may have attempted to break in, which I find unlikely, as I remain with my bakkie until it is taken in and once notified, collect it. The third time I took my company vehicle, the floor mats were still dripping wet when I was told to collect- and were hanging over a brick wall to dry. I had to place them back into the vehicle myself, and later at home, I had to take them out to dry properly. Additionally, red streaks were still visible around the bakkie, and the windscreen was still dirty. Again, quantity over quality, rushing through services rather than ensuring thorough work and good customer care. And I really don't have the energy to have a debate after each wash as there's hardly ever any accountability. My experiences have not met expectations, even after giving multiple attempts. I wouldn't recommend.
0 replies
6 months ago
Just get it!!!
It's only been a little over a week, and I can't tell you how happy I am. We've had a hard time finding a good mattress, even after buying a new one and adding a mattress topper to try and make it better. Nothing felt right until we got our first Sloom mattress. It's still early, but we haven't needed to make any changes because it's so comfortable. The delivery was quick, and unboxing was easy. I really recommend Sloom to everyone. The best part is that you can try the mattress first and then return or get a refund if you want to, even if you don’t need to because it's just that good. I would tell anyone to get this mattress. No more sleepless nights, tossing and turning, or waking up sore. No more feeling grumpy. Just get it!!!
53 replies
9 months ago
Poor service, incorrect items, and no accountability.
I had an extremely disappointing experience. On 9 July, I placed and paid for Red Dead Redemption 1 for PS4, which was advertised on both their website and BobShop. I was later contacted and told the game wasn’t actually in stock — even though it’s still listed online. Reluctantly, I agreed to take Dying Light 2 for PS4 instead and even sent a screenshot via WhatsApp to confirm. Yet when the package arrived, I received Dying Light 2 for PS5 — a completely different item. This is now the second time I’ve received incorrect information and products from this store. It’s incredibly frustrating to go out of my way to confirm details, only to still get the wrong item. Even worse, the original item I ordered is still being advertised as available. Despite multiple requests, no refund has been processed and there’s been no clear communication on when or how this will be resolved. Most companies have standard return and refund policies in place for situations like this, yet I’ve had to follow up several times with no results. I cannot recommend this store based on my experience. Poor service, incorrect items, and no accountability.
0 replies
12 months ago
Avoiding clients as far as possible. (Third time addressing the same issue)
I've sent countless emails and have many reference numbers. I reported an incident via the app and was told to contact the ***** line, which I did on October 14, 2024. I received a case number, and on October 16 2024, Boitumelo Mogane requested documents that I submitted on October 17 2024. Since then, I’ve sent numerous emails including to Nthabiseng Pho****si & Hilda Masiso, and filed a complaint on the website, but I’ve received no response. It's nearly the end of April 2025, and I have no updates on my case. Does these cases even get investigated? The last response was the 22nd of January 2025: "Kindly be advised that FNB has not been issued with feedback regarding our report, we have once again escalated this matter and we will revert upon any update.". Who is supposed to be in charge here?
58 replies
12 months ago
Pleasantly Surprised
I'm really happy with this place. Since I come from a small town, it's usually hard to find the plants I want without paying a lot of money. I’ve never found a store that offers delivery before, so that's wonderful. The plants arrived carefully wrapped and protected, and now I just hope they grow healthy and strong. Would definitely recommend.
0 replies
12 months ago
They lack communication and following up, all of which can be improved.
The first time I ordered something, everything was fine. The second time it was a whole different story. I placed an order on March 1 (Order #01/03/25_788) for a custom V Neck Cuffed Wrap Jumpsuit in my size, paying extra for alterations. After confirming my measurements on March 3 (whereby they rep**** confirming that they've received my details and measurements), I received notification on March 12 that my order was complete. However, upon receiving the parcel on March 18, it was labelled "XXL" (which is not at all my size or what I ordered) and did not fit. I contacted them on March 19 and March 24 about the incorrect order which they of course apologised for and the courier was then arranged for collection on the 25th, I again sent the correct measurements for confirmation the 26th. April 3rd I still haven't received any updates regarding the alterations that had to get done so I contacted them again whereby they said it would get delivered within that week - still nothing. Again on the 7th, 8th and 10th I contacted them regarding my item. Finally received my item the 16th of April, alterations are better but I still need to take it to someone so that it fits. They lack communication and following up, all of which can be improved.
0 replies
Review Distribution
5 Star
15 (42.857142857142854%)
4 Star
1 (2.857142857142857%)
3 Star
0 (0%)
2 Star
1 (2.857142857142857%)
1 Star
18 (51.42857142857143%)