Beneficiary Updates and Fund Replacement

Good day

My name is Nomalizo, and I work for Retailability. This is now my second attempt to seek help regarding unresolved issues, and I am extremely disappointed by the lack of progress and communication.

Since September last year, I have been requesting assistance to update the beneficiaries on my profile to reflect my children’s names and their ID numbers. To date, this has not been corrected, and my profile still lists individuals I do not recognize. This delay is deeply concerning, as it jeopardizes my children’s access to my funds in the unfortunate event of my passing.

Additionally, I am still awaiting an email confirming that the R1900 withdrawn from my funds without my consent has been replaced. Despite being told on the 6th of March that an investigation is underway and asked to wait 15 working days, no updates or communication have been provided. This is the second time I’ve been asked to wait 15 days with no resolution, and it is now unacceptably overdue.

Each month, money is deducted from my salary, yet no action seems to be taken to resolve these matters. I am completely in the dark and feel that my concerns are not being treated seriously. I strongly urge your team to prioritize these issues and provide me with clear updates without further delays.

If your team is unable to address this promptly, please escalate my case to someone who can resolve it effectively. I am hoping to receive a positive response soon, with concrete updates on both the beneficiary correction and the fund replacement.

Kind regards, Nomalizo