R
Retentions
Unclaimed Business
R
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
4.3|6 Reviews
Jun '25 - May '26
5(83.3%)
4(0%)
3(0%)
2(0%)
1(16.7%)
5(83.3%)
4(0%)
3(0%)
2(0%)
1(16.7%)
Frequently Asked Questions About Retentions
Retentions has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked Retentions across 13 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceN
Natalli
1 reviews | Active since Jan 2020
26 Jan 2026, 10:17
Claire from Dial Direct retentions was extremely professional, helpful, kind and very efficient
Claire from Dial Direct retentions was extremely professional, helpful, kind and very efficient. Thank you for your understanding and assistance. Keep up the good work...
Helpful (0)
|Replies (0)N
Natalli
1 reviews | Active since Jan 2020
26 Jan 2026, 10:17
Claire from Dial Direct retentions was extremely professional, helpful, kind and very efficient
Claire from Dial Direct retentions was extremely professional, helpful, kind and very efficient. Thank you for your understanding and assistance. Keep up the good work...
0
Replies (0)AK
BD
Boipelo D
1 reviews | Active since Jan 2020
17 Nov 2025, 13:10
Appreciation
I would like to sincerely thank Ebrahim Jamodien for his consistent support and assistance, not just on this occasion. His patience and dedication are truly appreciated. I value your efficiency and in‑depth knowledge of your work, and your customer service is exceptional. Thank you, and please continue the great work. You are the best! I am certain I will enjoy my new car and the new cover.
Helpful (0)
|Replies (0)BD
Boipelo D
1 reviews | Active since Jan 2020
17 Nov 2025, 13:10
Appreciation
I would like to sincerely thank Ebrahim Jamodien for his consistent support and assistance, not just on this occasion. His patience and dedication are truly appreciated. I value your efficiency and in‑depth knowledge of your work, and your customer service is exceptional. Thank you, and please continue the great work. You are the best! I am certain I will enjoy my new car and the new cover.
0
Replies (0)D
LS
Leonie S
1 reviews | Active since Jan 2020
31 Oct 2025, 07:31
King Price lack of any Royal service - Leeroy Mbasera - what a disappointment!
What a shameful conversation with KingPrice Retention "consultant". Absolutely 0% effort was made to retain me as customer. He has worked with KingPrice for 1 year and still has no pride in his work. Shocking customer skills. This is in contradiction to KingPrice (false) advertising of "Enjoy royal service all the time, every time, and save with decreasing car premiums!" He was rude and so NOT customer focused. Why you may ask? I can list 7 factors: 1) no effort to retain me as a customer 2) Asked no questions and provided no options until I asked why he made no effort to retain me as a customer 3) He would repeat the same thing up to 5 times without taking a breath and would not let me speak or ask questions 4) Whilst I was speaking, he would speak over me not allowing me to finish my sentence. this happened constantly and you should extract the recording. 5) I asked for a supervisor - he said she is not available, I asked to do a rating and he said I must email the department, I asked for the managers name and he said Lebo, when I asked for Lebo's surname, he then gave me another name Mphoho Mashini 6) 3 days prior I had called to respond to repeated canvassing calls where I was offered a policy price reduction due to asset depreciation, Leeroy was not able to assist me and told me to call back on the 1st Dec. 7) Leeroy was unable to process the difference between a price reduction of R8.00 and a price increase of R219.00. He just kept repeating the same statement (more than 5 times in 1 breath). Only when I said what can KingPrice offer he insisted I increase the excess to get a lower premium.
Helpful (0)
|Replies (0)LS
Leonie S
1 reviews | Active since Jan 2020
31 Oct 2025, 07:31
King Price lack of any Royal service - Leeroy Mbasera - what a disappointment!
What a shameful conversation with KingPrice Retention "consultant". Absolutely 0% effort was made to retain me as customer. He has worked with KingPrice for 1 year and still has no pride in his work. Shocking customer skills. This is in contradiction to KingPrice (false) advertising of "Enjoy royal service all the time, every time, and save with decreasing car premiums!" He was rude and so NOT customer focused. Why you may ask? I can list 7 factors: 1) no effort to retain me as a customer 2) Asked no questions and provided no options until I asked why he made no effort to retain me as a customer 3) He would repeat the same thing up to 5 times without taking a breath and would not let me speak or ask questions 4) Whilst I was speaking, he would speak over me not allowing me to finish my sentence. this happened constantly and you should extract the recording. 5) I asked for a supervisor - he said she is not available, I asked to do a rating and he said I must email the department, I asked for the managers name and he said Lebo, when I asked for Lebo's surname, he then gave me another name Mphoho Mashini 6) 3 days prior I had called to respond to repeated canvassing calls where I was offered a policy price reduction due to asset depreciation, Leeroy was not able to assist me and told me to call back on the 1st Dec. 7) Leeroy was unable to process the difference between a price reduction of R8.00 and a price increase of R219.00. He just kept repeating the same statement (more than 5 times in 1 breath). Only when I said what can KingPrice offer he insisted I increase the excess to get a lower premium.
0
Replies (0)MN
Mhlengeni N
1 reviews | Active since Jan 2020
20 Aug 2025, 08:10
Sinesipho Sijaji Best
Sinesipho Sijaji with the best service ever that is simple, quickly, understandable and clear
Helpful (0)
|Replies (0)MN
Mhlengeni N
1 reviews | Active since Jan 2020
20 Aug 2025, 08:10
Sinesipho Sijaji Best
Sinesipho Sijaji with the best service ever that is simple, quickly, understandable and clear
0
Replies (0)CT