LS
Leonie S
Active since Jul 2012
6
Reviews
0
Industries
Reviews
6 reviews6 months ago
King Price lack of any Royal service - Leeroy Mbasera - what a disappointment!
What a shameful conversation with KingPrice Retention "consultant". Absolutely 0% effort was made to retain me as customer. He has worked with KingPrice for 1 year and still has no pride in his work. Shocking customer skills. This is in contradiction to KingPrice (false) advertising of "Enjoy royal service all the time, every time, and save with decreasing car premiums!" He was rude and so NOT customer focused. Why you may ask? I can list 7 factors: 1) no effort to retain me as a customer 2) Asked no questions and provided no options until I asked why he made no effort to retain me as a customer 3) He would repeat the same thing up to 5 times without taking a breath and would not let me speak or ask questions 4) Whilst I was speaking, he would speak over me not allowing me to finish my sentence. this happened constantly and you should extract the recording. 5) I asked for a supervisor - he said she is not available, I asked to do a rating and he said I must email the department, I asked for the managers name and he said Lebo, when I asked for Lebo's surname, he then gave me another name Mphoho Mashini 6) 3 days prior I had called to respond to repeated canvassing calls where I was offered a policy price reduction due to asset depreciation, Leeroy was not able to assist me and told me to call back on the 1st Dec. 7) Leeroy was unable to process the difference between a price reduction of R8.00 and a price increase of R219.00. He just kept repeating the same statement (more than 5 times in 1 breath). Only when I said what can KingPrice offer he insisted I increase the excess to get a lower premium.
0 replies
17 months ago
To King Price Insurance, you have a treasure in this employee Vanessa - specifically regarding the resilience and professional customer service received from Vanessa Daniel-Daude, she was so helpful, provided responses that were needed and accurate and al
To King Price Insurance, you have a treasure in this employee Vanessa - specifically regarding the resilience and professional customer service received from Vanessa Daniel-Daude, she was so helpful, provided responses that were needed and accurate and always did a follow-up, kept her word and provided guidance. Thank-you Vanessa you are a great example to follow. Appreciative Lee
56 replies
100 months ago
Unprofessional experience with The Data Factory that you appointed
It is sad to see that Alexander Forbes has contracted The Data Factory to trace people for fund reimbur*****ts. I have received almost weekly SMS's informing me my data is incomplete. When I contact teh call centre to find out what data is incomplete, I am instructed to provide a proposal. I have submitted my documents easily 5 times, with confirmation of receipt, yet continue to be asked each time for some thing more. Although all of the information has been provided, And a generic instruction like " provide a proposal" lacks clarity, the person who for teh 8th time answered the call was rude, aggressive, unhelpful and actually refused to answer my questions and provide clarity on "what proposal is required" she clearly is not well trained. This person in The Data Factory is a disgrace in a call centre - Nasrenee Sadan. (reporting to Valene Alvermeyer) you took my call on Friday 19th Jan 2018 and you were extremely rude, unhelpful and lacked the ability to provide clarity on WHAT PROPOSAL is being requested. I for one will never refer any organisation to The Data Factory. If you are so unhappy in your job, please do not take this unhappiness out on the customer. I do see that your name has been mentioned a number of times in other articles previously.
105 replies
100 months ago
The Data Factory - Lazy, rude and unprofessional
It is sad to see that Alexander Forbes has contracted The Data Factory to trace people for fund reimbur*****ts. I have received almost weekly SMS's informing me my data is incomplete. When I contact teh call centre to find out what data is incomplete, I am instructed to provide a proposal. I have submitted my documents easily 5 times, with confirmation of receipt, yet continue to be asked each time for some thing more. Although all of the information has been provided, And a generic instruction like " provide a proposal" lacks clarity, the person who for teh 8th time answered the call was rude, aggressive, unhelpful and actually refused to answer my questions and provide clarity on "what proposal is required" she clearly is not well trained. This person in The Data Factory is a disgrace in a call centre - Nasrenee Sadan. (reporting to Valene Alvermeyer) you took my call on Friday 19th Jan 2018 and you were extremely rude, unhelpful and lacked the ability to provide clarity on WHAT PROPOSAL is being requested. I for one will never refer any organisation to The Data Factory. If you are so unhappy in your job, please do not take this unhappiness out on the customer. I do see that your name has been mentioned a number of times in other articles previously.
0 replies
123 months ago
Potential toxic skin care chemicals
I was offered a free organic soap sample. I was asked to enter the Adore shop & offered an additional sample. The product was demonstrated on my arm, then eyes - it immediately burned my skin & the sales lady said \it must burn twice to be effective\"! Using a calculator and lots of talking, I was then told that I could get a special pensioners deal for R350 pm for 2 years - because I was worth it - I would get 2 free facials per month for 24 months, 7 skin products, 5 eye shadows with satisfaction guaranteed or a full refund. I kept indicating that the product was burning me. I asked for clarity on R350 pm for 24 months. The sales lady asked to see my credit card, she took it & inserted it into the POS device. I asked her what she was doing she said she was doing a \"test\" transaction to show me how the payment worked. Within moments, the transaction was processed & she offered me more discounts. Due to the burning, I did not want the product & requested a refund which I was told she was not authorised to do. On returning the products, I was warned not to leave the products I had \"purchased\" as they may disappear and I would not get a refund. I am waiting for a response."
0 replies
132 months ago
First for Woman - Double debit on my account
First for Woman has taken 45 days to change my debit order to a new bank account. This month, they debit BOTH accounts - the old account (which I am closing) and the new account. It is very concerning I am now asked to prove this has occurred by providing banks statements showing the deductions.<br> <br> If First for woman is:<br> (a) the initiator of the D/O,<br> (b) there are duplicate entries for the same month already reflecting on my policy and <br> (c) a 'successful transaction' SMS alert has been sent/received<br> <br> why do I need to provide any proof at all - this was their error, are their employees just passing the buck to the customer? Why are they not able to say something like \Oops! We made a mistake - here is your refund - see how proactive we are - we care about our customers."<br> <br> 1) A call has been logged with the call centre agent (Lerika Ramsamp) and confirmed by line management (Samanth Rampershad) with assurance the matter will be resolved within 5-7 days. [Time: 10:36-11:11 3rd June 2015]<br> 2) A query/complaint has been logged on First for Woman website<br> <br> I await the refund and response.<br> Leonie"""
76 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
3 (50%)