King Price lack of any Royal service - Leeroy Mbasera - what a disappointment!

What a shameful conversation with KingPrice Retention "consultant". Absolutely 0% effort was made to retain me as customer. He has worked with KingPrice for 1 year and still has no pride in his work.

Shocking customer skills. This is in contradiction to KingPrice (false) advertising of "Enjoy royal service all the time, every time, and save with decreasing car premiums!"

He was rude and so NOT customer focused. Why you may ask? I can list 7 factors: 1) no effort to retain me as a customer 2) Asked no questions and provided no options until I asked why he made no effort to retain me as a customer 3) He would repeat the same thing up to 5 times without taking a breath and would not let me speak or ask questions 4) Whilst I was speaking, he would speak over me not allowing me to finish my sentence. this happened constantly and you should extract the recording. 5) I asked for a supervisor - he said she is not available, I asked to do a rating and he said I must email the department, I asked for the managers name and he said Lebo, when I asked for Lebo's surname, he then gave me another name Mphoho Mashini 6) 3 days prior I had called to respond to repeated canvassing calls where I was offered a policy price reduction due to asset depreciation, Leeroy was not able to assist me and told me to call back on the 1st Dec. 7) Leeroy was unable to process the difference between a price reduction of R8.00 and a price increase of R219.00. He just kept repeating the same statement (more than 5 times in 1 breath). Only when I said what can KingPrice offer he insisted I increase the excess to get a lower premium.