5 star Aftercare service

I bought Retractaline by PnP Ottery Hyper.When I opened it I saw it was second hand.I returned line and was replaced by a sealed box.Then after installation it did not retract.I Contacted Retractaline and spoke Phillip,the kind soul with excellent customercare service.He then told his assistant Matt Marais to come and replace the Retractaline.Within a few days my line was replaced and fitted by Matt Marais well done guys your aftercare service is highly recommended.You gave me 5 star aftercare service.Well done Retractaline.Thank you Phillip and Matt.