Fantastic service from Retractalne.

We have had a Retractaline Mini Wash line on our wall outside for at least 8 years. The product still works well but the locking mechanism was no longer holding. I called Retractaline in Kwazulu Natal and told them my problem. The very nice lady told me to please post the unit to them and they would be able to repair it at a small cost. We did this, but at the same time decided to buy a new one to attach next to the old one so that we would have something to use while the old one was being repaired, and also to eventually have extra drying capacity. Unfortunately, the new unit was not as good as the first one in that the tension was faulty and the lines sagged quite a lot. I decided to call Retractaline and ask their advice. Without any hesitation, I was told that I could either get it replaced by Takealot (where it was bought from) or they would handle it. I opted for the latter option and waited. Two days later, I received an e mail from Kubashnee of Retractaline advising that both my repaired old unit and a replacement for the new one, would be delivered to me after the weekend at no cost whatsoever. Monday afternoon, the courier arrived with my repaired old Washing Line and a new one. Best service ever! Thank you Kubashnee and thank you Retractaline.