Quality disaster

I would give zero if I could. I am soooo disappointed. I have had a Retractaline for years. The new line, 32m large clothesline, purchased on Saturday from Builders in Worcester, rolls up unevenly to the one side, and the nylon line is more damaged every time you pull it out. One line should never have been in the machine as it looks like a cut mark. A 10-year guarantee might just be my saving grace. No man, what happened to your quality, saving money on cheap parts, cheap nylon?