Rockets Parkhurst

Yesterday, 21 June 2018, my friend and I were out having lunch at Rockets Parkhurst when something very unexpected happened. So we were having a good time until our bill came. Our waitron, named Cynthia, gave us our bill and we paid for it, with tip included. As we were still seated she came back to us and insisted that we give her a 10% tip, she said it was mandatory that we give her that much tip as this was her salary. We told her that nowhere does it say that it’s mandatory to tip 10%. We then told her we gave her what we could and because we’re students, that’s all we could afford (even if we had money, we have a choice whether to tip her or not). We then reported her to management and they confirmed that it’s not mandatory to tip 10% unless your bill is over R1000. Even though they clarified the tip issue, I feel like the issue could have been handled better and they should have called Cynthia to come and apologise for what she did. I have never experienced such and because of this incident I’m not going back there.