Worst customer service

For such a reputable company to have such a lousy treatment towards customers. I would have rated zero if I could. I reported issues with my base and a stain on the mattress to Russells which got Restonic as the supplier to make contact and Faith sent a WhatsApp to deal with the matter not even a call to understand my complaint. I'm being told they will give me another base due to the nails sticking out but as for the stain on the mattress it's not on them I must go to the store. I'm being thrown from pillar to post for something I spent my hard earned money on, for what?