Revive autobody repair centre
1.4|19 reviews
KM
Karabelo M
1 reviews | Active since Member
14 May 2024, 18:06
Horrific Service and Endless Delays
My claim was approved on the 10th of January 2024. Since then my car has been at Revive Auto Sandton for over 4 months! I've been given the run around and told that they are struggling with parts, then they're speaking to King Price about writing the car off because they can’t find the parts, then they realized that they ordered the wrong parts. Just endless excuses paired with blatantly ignoring my calls and not keeping their word about calling me back with updates. Revive must just give my car back to insurance since they clearly don’t have the capacity to fix it. My life has been turned upside down by this inconvenience and I quite literally cannot wait any longer. These are the worst panel beaters I’ve ever come across. DO NOT waste your time and money on them!
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Replies (53)Revive autobody repair centre's replyOfficial
21 May 2024, 05:49Good day,
Apologies for your experience however to clarify: the correct parts were ordered based on the model and VIN of your vehicle. The parts did not fit due to modifications that have occurred on your vehicle in the past. Original parts from Mazda as well as after market parts did not fit on your vehicle. This is not as a result of our service but as a result of modifications on the vehicle which Mazda themselves have confirmed. To our knowledge, you were informed by your insurance of the vehicle being written off and the reasons as to why. We trust that this clarifies the matter accordingly. We do not benefit for delaying repairs or having the vehicle being a write off, our best endeavours were applied but unfortunately we cannot physically force fitment of parts that do not fit on your vehicle.
Apologies for your experience however to clarify: the correct parts were ordered based on the model and VIN of your vehicle. The parts did not fit due to modifications that have occurred on your vehicle in the past. Original parts from Mazda as well as after market parts did not fit on your vehicle. This is not as a result of our service but as a result of modifications on the vehicle which Mazda themselves have confirmed. To our knowledge, you were informed by your insurance of the vehicle being written off and the reasons as to why. We trust that this clarifies the matter accordingly. We do not benefit for delaying repairs or having the vehicle being a write off, our best endeavours were applied but unfortunately we cannot physically force fitment of parts that do not fit on your vehicle.
Best regards,
Revive autobody repair centre's reply21 May 2024, 05:49
Official
Good day,
Apologies for your experience however to clarify: the correct parts were ordered based on the model and VIN of your vehicle. The parts did not fit due to modifications that have occurred on your vehicle in the past. Original parts from Mazda as well as after market parts did not fit on your vehicle. This is not as a result of our service but as a result of modifications on the vehicle which Mazda themselves have confirmed. To our knowledge, you were informed by your insurance of the vehicle being written off and the reasons as to why. We trust that this clarifies the matter accordingly. We do not benefit for delaying repairs or having the vehicle being a write off, our best endeavours were applied but unfortunately we cannot physically force fitment of parts that do not fit on your vehicle.
Apologies for your experience however to clarify: the correct parts were ordered based on the model and VIN of your vehicle. The parts did not fit due to modifications that have occurred on your vehicle in the past. Original parts from Mazda as well as after market parts did not fit on your vehicle. This is not as a result of our service but as a result of modifications on the vehicle which Mazda themselves have confirmed. To our knowledge, you were informed by your insurance of the vehicle being written off and the reasons as to why. We trust that this clarifies the matter accordingly. We do not benefit for delaying repairs or having the vehicle being a write off, our best endeavours were applied but unfortunately we cannot physically force fitment of parts that do not fit on your vehicle.
Best regards,