Can't replace decoder under warranty

I took my Explora decoder in today is a week. The problem persists. Even though my decoder needed replacement after a week I still have nothing to show. I requested they waive this months bill as I could not enjoy specific sports events as a result of Multichoice not being able to fix systemic problems. <br> <br> RF Technologies (Deon) said they cant do this. I phoned DSTV, the person said that RF Technologies will have to request this. This was not what Deon said. <br> <br> RF Technologies cant deliver on the warranty of replacing decoders. Its been a week... No idea when this will be resolved. Bad service, lack of knowledge on the product. <br>