rh hotel Pretoria

On the 25th of November 2024, I booked accommodation at RH Hotel Pretoria. I was travelling from Sandton to Pretoria. I got to Pretoria at around 7 P.M. When I got there, I was told that there are no rooms available regardless of the fact that I have already paid and reserved a room earlier during the day. This was unprofessional. I should have been called before travelling to Pretoria. The manager just offered to reimburse me. However, that was not helpful because it was late at night, and he didn't care about my safety. If there no rooms available your website should allow people to book rooms. Imagine if I was from a different province and I didn't have money to book at an alternative hotel? Very unprofessional.