RH
RH hotel
Unclaimed Business
RH
Performance(last 12 months):
#9Ranked In Travel & Vacation
100 NPSVery Likely
Ranking
#9
in Travel & Vacation
NPS Score
100
Recommended: Very Likely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceML
Morogoa L
1 reviews | Active since Jan 2020
31 Aug 2025, 15:20
Worst Custer service ever
On the 29th of August 2024. I booked for a one night stay just to relax with my man and have an alone time and relax. But instead we had a very bad experience to the point that I even cried. On check in had to wait from 10 only to be checked in at 14:00. Which we understood as its their check in time. In the room there was no drinking water, no s**** for tea. No glasses to drink water the toilet was running non stop making noise only to find that it was broken after spending 2 hours of our time in the room with a plumber 😪. When I asked for water I was told by the room service manager that it's not like the sun will go down without us getting water. When I called for a wifi voucher I was told to come down to fech it at reception or wait for a call they call me back which they didn't I had to fetch it my self sfter an hour of waiting. When I went downstairs to request water and glasses I was told to pay R30 for glasses and carry them myself with ice to my room as they are too busy for room service and that I case that myself they are full😭😭. In the morning around past 7:00 . I called to request an iron and iron board was told they will bring it. Until 10:00 there was nothing. I bummed in to one house keeper whom promised to bring it. She then send a house keeper named Tshegofatso. Who brought only an iron and told me to use a towel on the table as there were no ironing boards 😏😏. All this while everything I was reporting them to reception only the plumber responded positively at the cost of my time with my partner. During check out I couldn't believe my eyes when I saw that there were manager all along who did nothing During my stay but can apologize when I am leaving. Tears could not stop running down thinking of how I just wasted my money for what my man wanted to be a restful weekend instead it turned to be a weekend of hurting words of its not like the sun will go down & We are too busy to give you room service & come down to fetch wifi voucher. I am sitting now in my bed asking myself why did I waste my money for the emotions I am feeling now. I am sorry but I am still crying even as I write this. Please as I sad I need my money back.
Helpful (0)
|Replies (0)ML
Morogoa L
1 reviews | Active since Jan 2020
31 Aug 2025, 15:20
Worst Custer service ever
On the 29th of August 2024. I booked for a one night stay just to relax with my man and have an alone time and relax. But instead we had a very bad experience to the point that I even cried. On check in had to wait from 10 only to be checked in at 14:00. Which we understood as its their check in time. In the room there was no drinking water, no s**** for tea. No glasses to drink water the toilet was running non stop making noise only to find that it was broken after spending 2 hours of our time in the room with a plumber 😪. When I asked for water I was told by the room service manager that it's not like the sun will go down without us getting water. When I called for a wifi voucher I was told to come down to fech it at reception or wait for a call they call me back which they didn't I had to fetch it my self sfter an hour of waiting. When I went downstairs to request water and glasses I was told to pay R30 for glasses and carry them myself with ice to my room as they are too busy for room service and that I case that myself they are full😭😭. In the morning around past 7:00 . I called to request an iron and iron board was told they will bring it. Until 10:00 there was nothing. I bummed in to one house keeper whom promised to bring it. She then send a house keeper named Tshegofatso. Who brought only an iron and told me to use a towel on the table as there were no ironing boards 😏😏. All this while everything I was reporting them to reception only the plumber responded positively at the cost of my time with my partner. During check out I couldn't believe my eyes when I saw that there were manager all along who did nothing During my stay but can apologize when I am leaving. Tears could not stop running down thinking of how I just wasted my money for what my man wanted to be a restful weekend instead it turned to be a weekend of hurting words of its not like the sun will go down & We are too busy to give you room service & come down to fetch wifi voucher. I am sitting now in my bed asking myself why did I waste my money for the emotions I am feeling now. I am sorry but I am still crying even as I write this. Please as I sad I need my money back.
0
Replies (0)BT
Bonginkosi T
1 reviews | Active since Jan 2020
26 Nov 2024, 10:07
rh hotel Pretoria
On the 25th of November 2024, I booked accommodation at RH Hotel Pretoria. I was travelling from Sandton to Pretoria. I got to Pretoria at around 7 P.M. When I got there, I was told that there are no rooms available regardless of the fact that I have already paid and reserved a room earlier during the day. This was unprofessional. I should have been called before travelling to Pretoria. The manager just offered to reimburse me. However, that was not helpful because it was late at night, and he didn't care about my safety. If there no rooms available your website should allow people to book rooms. Imagine if I was from a different province and I didn't have money to book at an alternative hotel? Very unprofessional.
Helpful (0)
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Bonginkosi T
1 reviews | Active since Jan 2020
26 Nov 2024, 10:07
rh hotel Pretoria
On the 25th of November 2024, I booked accommodation at RH Hotel Pretoria. I was travelling from Sandton to Pretoria. I got to Pretoria at around 7 P.M. When I got there, I was told that there are no rooms available regardless of the fact that I have already paid and reserved a room earlier during the day. This was unprofessional. I should have been called before travelling to Pretoria. The manager just offered to reimburse me. However, that was not helpful because it was late at night, and he didn't care about my safety. If there no rooms available your website should allow people to book rooms. Imagine if I was from a different province and I didn't have money to book at an alternative hotel? Very unprofessional.
0
Replies (0)dG
dhayalan G
1 reviews | Active since Jan 2020
18 Oct 2024, 17:14
None responsive, pathetic customer relations
Entered a competition. Won a voucher but haven't received via mail. 5 working days since 6th October.
Helpful (0)
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dhayalan G
1 reviews | Active since Jan 2020
18 Oct 2024, 17:14
None responsive, pathetic customer relations
Entered a competition. Won a voucher but haven't received via mail. 5 working days since 6th October.
0
Replies (0)TM
Thandeka M
1 reviews | Active since Jan 2020
15 Jun 2022, 07:59
Excellent service
I would recommend the hotel to anybody. Their service is excellent. The staff members are very friendly & helpful. They go out of their way to make their guests feel at home. I would definitely take my family there again & again whenever am in Pretoria.
Helpful (0)
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Thandeka M
1 reviews | Active since Jan 2020
15 Jun 2022, 07:59
Excellent service
I would recommend the hotel to anybody. Their service is excellent. The staff members are very friendly & helpful. They go out of their way to make their guests feel at home. I would definitely take my family there again & again whenever am in Pretoria.
0
Replies (0)LS
Lebo S
1 reviews | Active since Jan 2020
13 Dec 2021, 09:21
Rude and unprofessional manager.
The stuff is so rude and unprofessional. Called them to make reservations and they could not assist me with the enquires I had. I was referred to the Manager Nkosa Nyembe and still got the rude, unfriendly treatment!! sies.
Helpful (0)
|Replies (0)LS
Lebo S
1 reviews | Active since Jan 2020
13 Dec 2021, 09:21
Rude and unprofessional manager.
The stuff is so rude and unprofessional. Called them to make reservations and they could not assist me with the enquires I had. I was referred to the Manager Nkosa Nyembe and still got the rude, unfriendly treatment!! sies.
0
Replies (0)SB
Sekgoela B
1 reviews | Active since Jan 2020
30 Aug 2021, 10:13
Amazing experience at RH hotel, Pretoria.
I went to Rh hotel with my friend to celebrate my 21st birthday. Our experience was amazing. The room was clean, warm and the view was breath taking. The stuff were so polite, welcoming and very friendly. What amazed us even more was that the hotel is right next to a mall. Their breakfast was very delicious and filling. The price on bookings.com was affordable and we had such a great time of our lives. I'll definitely go there again someday.
Helpful (0)
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Sekgoela B
1 reviews | Active since Jan 2020
30 Aug 2021, 10:13
Amazing experience at RH hotel, Pretoria.
I went to Rh hotel with my friend to celebrate my 21st birthday. Our experience was amazing. The room was clean, warm and the view was breath taking. The stuff were so polite, welcoming and very friendly. What amazed us even more was that the hotel is right next to a mall. Their breakfast was very delicious and filling. The price on bookings.com was affordable and we had such a great time of our lives. I'll definitely go there again someday.
0
Replies (0)