Worst Custer service ever

On the 29th of August 2024. I booked for a one night stay just to relax with my man and have an alone time and relax. But instead we had a very bad experience to the point that I even cried. On check in had to wait from 10 only to be checked in at 14:00. Which we understood as its their check in time. In the room there was no drinking water, no s**** for tea. No glasses to drink water the toilet was running non stop making noise only to find that it was broken after spending 2 hours of our time in the room with a plumber 😪. When I asked for water I was told by the room service manager that it's not like the sun will go down without us getting water. When I called for a wifi voucher I was told to come down to fech it at reception or wait for a call they call me back which they didn't I had to fetch it my self sfter an hour of waiting. When I went downstairs to request water and glasses I was told to pay R30 for glasses and carry them myself with ice to my room as they are too busy for room service and that I case that myself they are full😭😭. In the morning around past 7:00 . I called to request an iron and iron board was told they will bring it. Until 10:00 there was nothing. I bummed in to one house keeper whom promised to bring it. She then send a house keeper named Tshegofatso. Who brought only an iron and told me to use a towel on the table as there were no ironing boards 😏😏. All this while everything I was reporting them to reception only the plumber responded positively at the cost of my time with my partner. During check out I couldn't believe my eyes when I saw that there were manager all along who did nothing During my stay but can apologize when I am leaving. Tears could not stop running down thinking of how I just wasted my money for what my man wanted to be a restful weekend instead it turned to be a weekend of hurting words of its not like the sun will go down & We are too busy to give you room service & come down to fetch wifi voucher. I am sitting now in my bed asking myself why did I waste my money for the emotions I am feeling now.

I am sorry but I am still crying even as I write this. Please as I sad I need my money back.