DG
dhayalan G
Active since Jul 2011
11
Reviews
0
Industries
Reviews
11 reviews13 months ago
Staff needs training
Most appalling service received from employee Mbali at the Secunda branch. Staff needs training when serving customers. Her pathetic attitude does not deserve a cent from me or my family. Will not recommend this place. Secunda, MP mall.
0 replies
18 months ago
None responsive, pathetic customer relations
Entered a competition. Won a voucher but haven't received via mail. 5 working days since 6th October.
0 replies
63 months ago
Poor service
Being 1 out of 4 clients with a family of five. Really pathetic poor filthy service. The waiter Nash did not seem enthusiastic in serving us. During our meal, not once did he come around to see if we where ok or for a refill on our drinks. We asked for the bill and not even an offer for desert. Furthermore the cutlery is in a poor state, filthy. I don't expect this place to be open for long. Deteriorated service and escalated prices makes it really difficult to visit this place again. I will ensure others know of this poor service at the branch. Secunda Mpumalanga 2302.
0 replies
63 months ago
Incompetence and poor service
After recently hearing noises coming from my rear brake pads that was replaced at 35000 KM. I received a call from your customer care agent 01/02/2021 suggesting the vehicle be taken in for further inspection and verification of the current wear on the rear brake pads after replacement. The vehicle is now at Eastvaal Mazda Secunda (terrible workmanship at branch), booked in this morning 02/02/2021. The vehicle is now currently on +-37500 KM. After inspection i received a call from the service Manager Elize She notified me that the replacement of the rear brake pads was the INCORRECT size. And will have to wait for the correct pads to be delivered. How can you put in the incorrect size pads??????? What effect did this have on the callipers?????? WHY?????? Why do I have to have this continuous battle with Mazda? Is the workshop technician not competent enough to work on a MAZDA vehicle? This totally put my family and myself at risk during the 2000km travelled. You have tarnished the Mazda reputation by ensuring incompetent people work on the vehicles. Am i going to be reimbursed all costs I incurred during this process. I am also awaiting a response as to WHY the left inner rear pad was worn out more than the others?
0 replies
96 months ago
Cannot handle parcels and identification
I recently ordered items online from an overseas supplier. I received a notification from the post office telling me my parcel has arrived. On arrival at the collection desk no. 10 (11/5/2018) I was told the parcel had been received already but by a different recipient. After speaking to the person in charge at the above mention branch (Rika Moss), I was told initially she sent the message to the wrong recipient via Watsapp and then sent the message to me, the correct recipient. Then was told that the person who took the incorrect parcel will return it the next day(12/05/2018). This shows and portrays utter incompetency within the branch in terms of verification of identification and contacting persons that should receive parcels. And the post office has the audacity to charge me for parcels handling fee. Where is that money going to? Definitely not to educate the staff in terms of handling or issuing parcels. And then I've got to travel back and forth for an error that should not have taken place. This costs me a lot. I get there today, being an open day from 9 to 1, to hear that it has not been returned. What if the parcel has already been opened? Well then I hold the responsible person at the branch for the costs incurred and i.e. shipping and item cost. This is due to incompetence and ignorance. I would like this matter to be handle with immediate attention. and my parcel to be returned immediately with costs incurred by the branch. I await a speedy response. Branch: Mpumalanga Secunda 2302 Branch person responsible: Rika Moss
0 replies
97 months ago
Telkom line
I wanted my line moved. Due to relocation. So I gave a month's notice as required and was given an approximate date for installation. 20/03 to be precise. A week before installation could take place I was sent another SMS stating installation date has moved to the 13/04 . So I patiently waited for the 13th. The date came and went. Still no installation. I then called the 10210 no. from my mobile to find out what's going on. Only to find out the date has moved once more so installation will take place on the 2/05. And received no such SMS stating it was moved. I sit without a line that I think I should have given 5 months notice to be moved. Yet telkom has the audacity to send me a bill. What rubbish is this. Leave alone the high costs in rental, the poor quality lines and speeds they portray. Really pathetic. Whenever I go into a store. They ask us to call 10210. Very little help from stores.
159 replies
97 months ago
Pathetic service Builders Warehouse Secunda
Pathetic customer service. I walk in the Secunda store at 13:00 today. I got a few plugs that I wanted. Then waited and waited and waited and waited. At the electrical department for service, to get a piece of cable. After numerous times I asked front desk to page for the person responsible. And waited and waited. Then I wanted to see a manager. And the managers were on lunch. Except for 1 that was very busy at front desk with another customer. I waited approximately 20 minutes just to try and get a piece of cable. Is this the pathetic image you people at builders portray to customers. So I dumped what I had in my hands and left the store. Because no one wanted to assist. And the relevant disciplines are not at their respective departments to assist customers. We the customers must always run around looking for someone to assist. Really this poor unorganised and unlearned service rendered to the public. I wouldn't suggest people go to this store. Due to the lack of in store services rendered. The staff at this store prefer standing around and chatting rather than assisting. Pull out cctv footage to verify. I approached three ladies at front desk. And they said "I will page for her sir" for the third time. Lazy bunch of people at the store.
53 replies
122 months ago
Debit account even after cancellation
I complained of rejected claim on the 17th of march 2016 on hello Peter. Got a response that they will get back to me. It's like wishful thinking. I cancelled my policy the very same day. But guess what , the thieves went ahead and debited me for April. I did reverse the stolen payment. That these thieves made. I called numerous times today for a cancellation email. But I have a better chance winning the lotto. These dial direct dirty scoundrels are thieves. Quick to take your premium and do every bit to cancel your claim.
75 replies
123 months ago
Rejected claim
If you are contemplating to move your insurances to dial direct DONT.I moved over to them on the 16th of Jan 2016 and regret ever dealing with them.<br> Any individual gives as far as possible and as remember able as possible all necessary information when taking up a policy with any insurance company. But with dial direct you got to dig deep. A policy is fast and efficient due revenue that the business will gain.<br> I was in an accident that wasn't my fault within the first month of the insurance. Got photos case no. and a whole lot. put in the claim and was called a few days later to verify my information given when taking a policy. I was told that they will verify my information by listening to recordings because this affects the premium value. its like getting a loan and then verifying if you are a south African citizen. How nice!! many numerous frustrating calls went by. I paid premiums. I gave all remembered information when taking the useless policy and was told today that it was cancelled due to incorrect information when taking the policy. This is frustrating. So I did what all good citizens do is CANCELL the policy. Dial Direct is a rip OFF RIP off.
75 replies
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5 Star
0 (0%)
4 Star
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3 Star
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2 Star
3 (27.272727272727273%)
1 Star
8 (72.72727272727273%)