Consumer not fully reimbursed

<p>Its been over 3 months that i have been fighting with a Consumer Protection Act consultant who failed to do her job accordingly and the Rhino Slab company who refuses to refund my mother (MRS Joyce Khoza) appropriatelly after a misunderstanding between the two parties. out of R7 427.10 that my mother paid to Rhino Slabs, when she cancelled the order not because she did not want the order anymore but because what was delivery was not want was ppromised. they refunded her with R3500 and refuse to reimburse the rest. Please can someone help me cause really this is a daily robbery by a big company (Rhino Slab) taking advantage of this woman trying to better her home; now her home improvement plans are on a stand still. contacted Consumer Proctection Act and the consultant who was dealing the case refuses to provided her management details and threated my life. Rhino Slab is so dishonest that firstly they did not make Mrs Khoza aware of this penalties, second refused to share their formula of how they got to the figure they deducted, thirdly they lied about the whole situation saying mother agreed to the size of the slabs whereas mother says she mentioned a number of times that she needed slabs that will cover the entire renovated area. All we what is Rhino to take ownership of the part they play in this misunderstanding and reimburse my mother her money ...also how convienent for them to not have made a copy of the highlighted area for their customer and only sent it to me when insisted on receiving all the documentation</p>