NM
Nokuthula M
Active since Jul 2015
13
Reviews
0
Industries
Reviews
13 reviews18 months ago
refusal to pay
Since 13 December 2023 we have submitted a claim on behalf of a claim, who lost his loved one who had a life policy with Assupol, to date they have not made payment, they speak of investigations that we know nothing of. Today our client received a call from them after we threatened them to take it up with ombudsman, they saying the deceased did not disclose that she had a chronic ailment, in which the deceased did not die of. I am beginning to think this Financial Institution are just a ****, gunning for our moneys knowing that they have no intention to pay in case one passes on.
53 replies
22 months ago
refusal to pay
it's really exhausting and frustrating when you are requesting for feedback and a consultant tells you they understand your frustrations and yet the reason you are calling and in that state is because of the ***********s and they process that themselves don't understand because every time you call in you speak to a different consultant, and they tell you a different story. two months later the payment is still not made. really these days we are putting our children's legacy at state by investing in this companies
53 replies
22 months ago
refusal of payment
I sent a complaint to Alexander Forbes on the 18 June 2024, and they responded with the automated response "At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. " To date they have not called nor paid out the funds to the beneficiaries. Alexander forbes is so unprofessional and *********** really, all they know is to tell their client that it will take about 6months to a year, what nonsense is that.
53 replies
22 months ago
refusal to make payment
Since November 2023 I have been calling and emailing Alexander Forbes for their refusal to pay the beneficiaries of investment held with them, opened by their client who is late. the consultants whom I have liaise with state that in their systems it shows that the beneficiaries have not submitted the required documents which is not the case. their internal escalations process and department is just as *********** as they have not assisted in this regard. The first statement that the consultants will tell you when you call is, it can take up to a year, imagine that, so sense of urgency nor empathy just convenient for their business not their clients
53 replies
22 months ago
*********** departments within Standard bank Group
I work in an Attorneys firm where I deal with the most sensitive duties of the firm, which is the administration of late Estates. I say its sensitive because we are dealing with people who have lost their loved ones and some of those loved ones where breadwinners in their households. We send instructions to the banking institutions to validate and close any exists accounts the deceased might have had with them. For a long period now, I have noticed the lack of sensitive and unprofessionalism the standard bank deceased department has. their process is we must send the required documents to their deceasedqueries@standardbank.co.za and their turnaround time is a month therefore we cannot call nor escalate. I have sent instructions about 2 late estates requesting confirmation of either debt/account closure, this was on the 8th of February 2024, today they have not followed the instructions communicated in the instruction letters. this benefit them because as the accounts remains opened there are interests charged on these accounts. an email correspondence with this reference number was sent to me within the week Matter ID: 11646884 informing me that they have rejected the requested due to the documentations, this is 5 months later. when I numerous times sent emails to their mailing box and their escalation department (deceasedescalations@standardbank.co.za) requesting for programs updated and was ghosted out, the documents are fine as i have submitted the same documents to other institutions, which I suspect they don't want to mention that the certification on the documents is no longer validate as its 5 months. Instuctions were sent to one of their employees by the name of Patience on the following email address (patience.hobyane@standardbank.co.za), who works in the bonds department after she sent a correspondence that 3 of the deceases' accounts have proceeds and if they stay in those accounts the accounts might end up on a debit balance due to insurances and interest. Instruction letters were sent to her to cancel those bonds and transfer proceeds to the late estates of the deceases, that has not been done and she is not responding to my emails.
53 replies
23 months ago
refusal of the deceased funds
It's the second time I am raising this concern, old mutual should not be a busy that deals with policies and people's monies. they have no sense of urgency; they mostly dent know what they are doing. 4 months later they still have not paid in the client's funds, worse of all after they delayed the process, they want to further inconvenience the client by requesting for the same documentation that has been submitted to them multiple time to be yet again commissioned
53 replies
23 months ago
Scarce work ethnics
our firm Khoza and Associates deals with a lot of section 29 and 35 work that is mostly reliant on the media ensuring that the adverts are on time. for the past 3 years I have been Liaising with The Star Classified Sales lady called Lizelle Scott. She is so pleasant, professional, prompt and always on time in responding to our request and adverti*****ts of the section 29 and 35 adverts. Her professional is a scarce commodity in the current times as she is all customer oriented. she drives customer satisfactory
0 replies
51 months ago
Liars and money making scheme
Spectacle warehouse is not a company for me truelly. I went into that store looking for Spectacle that are kid friendly as i was concern that my boy will break the handles. Christelene recommended glasses that she said were made for boys...guess what 2 month down the line one of the handles is broken they tell me is unrepairable there for i need to pay for new frame...i just need to find other places for glasses as i sure dont want to come back here.
212 replies
69 months ago
Dissatisfied with the service and the pizza
Actually its half a star, bought a pizza and got it an 1 and 30 minutes later. Bought a meaty pizza got a mince meat pizza
0 replies
121 months ago
Consumer not fully reimbursed
<p>Its been over 3 months that i have been fighting with a Consumer Protection Act consultant who failed to do her job accordingly and the Rhino Slab company who refuses to refund my mother (MRS Joyce Khoza) appropriatelly after a misunderstanding between the two parties. out of R7 427.10 that my mother paid to Rhino Slabs, when she cancelled the order not because she did not want the order anymore but because what was delivery was not want was ppromised. they refunded her with R3500 and refuse to reimburse the rest. Please can someone help me cause really this is a daily robbery by a big company (Rhino Slab) taking advantage of this woman trying to better her home; now her home improvement plans are on a stand still. contacted Consumer Proctection Act and the consultant who was dealing the case refuses to provided her management details and threated my life. Rhino Slab is so dishonest that firstly they did not make Mrs Khoza aware of this penalties, second refused to share their formula of how they got to the figure they deducted, thirdly they lied about the whole situation saying mother agreed to the size of the slabs whereas mother says she mentioned a number of times that she needed slabs that will cover the entire renovated area. All we what is Rhino to take ownership of the part they play in this misunderstanding and reimburse my mother her money ...also how convienent for them to not have made a copy of the highlighted area for their customer and only sent it to me when insisted on receiving all the documentation</p>
0 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
9 (69.23076923076923%)