RS
Rhino Slabs
Unclaimed Business
RS
Rhino Slabs
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Construction & Hardware
#3NPS Score
-100Unlikely
Ranking
#3
in Construction & Hardware
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJJ
JJ
TM
Tefelo M
1 reviews | Active since Jan 2020
5 Feb 2025, 12:13
NIGHTMARE CUSTOMER SERVICE - feels like a government department
I have ordered slab from rhino slab on two occasions. both times it has been a struggle. I can't do anything on site because i am waiting for delivery. Everyday is a new excuse of why they will not be able to deliver. The lady who works there (Some) will either not answer your calls or drop the phone in your ear and claim there is no network. One of their employees actually left because of poor service and i regret not moving my business to him to finalise my slab because now i am struggling. If you want to experience delays in your building, order from these people. For the past two days their excuse was transport and car break down. today the excuse is that their engineer left so they need to go to the site and take measurements. Now my question is, what were they promising to deliver all along if they are only going to take their measurements now? I am going to make sure i go on every social media platform, call radio stations and tell people about how horrible this company is. I am certainly going to use another company for the next slab.
Helpful (0)
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Tefelo M
1 reviews | Active since Jan 2020
5 Feb 2025, 12:13
NIGHTMARE CUSTOMER SERVICE - feels like a government department
I have ordered slab from rhino slab on two occasions. both times it has been a struggle. I can't do anything on site because i am waiting for delivery. Everyday is a new excuse of why they will not be able to deliver. The lady who works there (Some) will either not answer your calls or drop the phone in your ear and claim there is no network. One of their employees actually left because of poor service and i regret not moving my business to him to finalise my slab because now i am struggling. If you want to experience delays in your building, order from these people. For the past two days their excuse was transport and car break down. today the excuse is that their engineer left so they need to go to the site and take measurements. Now my question is, what were they promising to deliver all along if they are only going to take their measurements now? I am going to make sure i go on every social media platform, call radio stations and tell people about how horrible this company is. I am certainly going to use another company for the next slab.
0
Replies (0)ZN
Zwelakhe N
1 reviews | Active since Jan 2020
27 Sept 2024, 07:14
Rhino Slabs poor customer service
Rhino slabs has poor customer service. I have placed an order for my slab, their turnaround time on order fulfilment is poor. They struggle to track my order and give giveback regarding the status of my order. I have called several times and i still can't get progress status on my order. Order 08/2069/TM SZ Nkosi
Helpful (0)
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Zwelakhe N
1 reviews | Active since Jan 2020
27 Sept 2024, 07:14
Rhino Slabs poor customer service
Rhino slabs has poor customer service. I have placed an order for my slab, their turnaround time on order fulfilment is poor. They struggle to track my order and give giveback regarding the status of my order. I have called several times and i still can't get progress status on my order. Order 08/2069/TM SZ Nkosi
0
Replies (0)TZ
Theunis Z
1 reviews | Active since Jan 2020
16 Aug 2022, 08:39
Rhino is the best
Hi bought a slab from Clinton and what a pleasure working with him. He took me step by step until my slabs was packed and casted. Must say the quality of thier material is the best . Thank you Rhino team i can recomend them to any one that wants quality.
Helpful (0)
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Theunis Z
1 reviews | Active since Jan 2020
16 Aug 2022, 08:39
Rhino is the best
Hi bought a slab from Clinton and what a pleasure working with him. He took me step by step until my slabs was packed and casted. Must say the quality of thier material is the best . Thank you Rhino team i can recomend them to any one that wants quality.
0
Replies (0)JT
Jerry T
1 reviews | Active since Jan 2020
7 Jul 2021, 18:01
Appalling customer service!!
I went around searching for quotations online and places I could drive to in order to get materials for the slab as we are building a double storey. So 15 June 2021 I found a place called Rhino Slabs online and sent an enquiry together with the plan I had on my phone. Then I got a response about 30 minutes later and I thought great, all went smoothly and the quotation was sent which was cheaper than what was given to us by a previous supplier. Anyway fast forward, the engineer came through to do the proper measurements of the building and all the materials that will be required. Deposit was paid 16 June 2021 and I sent Clinton Koekemoer (Sales Consultant) the proof of payment in email. We were told they short staffed as about 10 staff had covid and the delivery will be delayed, who's problem was that but anyway we practiced patience. The engineers design came through 23 June 2021, and we were happy... Or so we thought, 27 June 2021 final payment was made before delivery a small portion of the blocks was delivered and no one left a delivery note or bothered to knock on the gate as there was someone at home when they brought the less than expected blocks for the slab, the ribs also were the incorrect sizes, Clinton Koekemoer stated that the other materials will still be coming they still short staffed and their trucks need sanitizing before leaving the depot, yet again I kept quiet and patiently waited. Last week Thursday 2 July 2021 other materials were brought and yet again the incorrect blocks, I told Clinton that these blocks are incorrect and can they do the exchange for the bigger blocks, Clinton stated that we should await all materials to arrive before we decide to send back the incorrect materials, in which we did. Since yesterday 6 July 2021 his giving us the run around going back and forth and all we asked him to do is come and take the incorrect bricks and swap them out for the bigger slab bricks and yet his refusing, his ignoring us and treating us as if we never paid!!! Then he turned around and said that he will send the guys to do the swap out today 7 July 2021 provided we pay the delivery fee, which we didn't even have an issue but since his playing nasty then I have no choice but to escalate this matter because clearly he feels we have no voice as we being nice and he (Clinton) thinks he can take us for fools. I want the manager or higher authority to contact me and resolve this asap as we need this project completed before Friday 9 July 2021... Clinton lacks communication skills, I really wonder how he got the job there as he don't know how to communicate, I keel telling him countless times to phone before the guys make a delivery and he always fails to do so, or is Clinton's aim to deliver the materials without calling as he feels no one will be home to collect a delivery note or count what supposed to be there??? Who is fooling who here??
Helpful (0)
|Replies (0)JT
Jerry T
1 reviews | Active since Jan 2020
7 Jul 2021, 18:01
Appalling customer service!!
I went around searching for quotations online and places I could drive to in order to get materials for the slab as we are building a double storey. So 15 June 2021 I found a place called Rhino Slabs online and sent an enquiry together with the plan I had on my phone. Then I got a response about 30 minutes later and I thought great, all went smoothly and the quotation was sent which was cheaper than what was given to us by a previous supplier. Anyway fast forward, the engineer came through to do the proper measurements of the building and all the materials that will be required. Deposit was paid 16 June 2021 and I sent Clinton Koekemoer (Sales Consultant) the proof of payment in email. We were told they short staffed as about 10 staff had covid and the delivery will be delayed, who's problem was that but anyway we practiced patience. The engineers design came through 23 June 2021, and we were happy... Or so we thought, 27 June 2021 final payment was made before delivery a small portion of the blocks was delivered and no one left a delivery note or bothered to knock on the gate as there was someone at home when they brought the less than expected blocks for the slab, the ribs also were the incorrect sizes, Clinton Koekemoer stated that the other materials will still be coming they still short staffed and their trucks need sanitizing before leaving the depot, yet again I kept quiet and patiently waited. Last week Thursday 2 July 2021 other materials were brought and yet again the incorrect blocks, I told Clinton that these blocks are incorrect and can they do the exchange for the bigger blocks, Clinton stated that we should await all materials to arrive before we decide to send back the incorrect materials, in which we did. Since yesterday 6 July 2021 his giving us the run around going back and forth and all we asked him to do is come and take the incorrect bricks and swap them out for the bigger slab bricks and yet his refusing, his ignoring us and treating us as if we never paid!!! Then he turned around and said that he will send the guys to do the swap out today 7 July 2021 provided we pay the delivery fee, which we didn't even have an issue but since his playing nasty then I have no choice but to escalate this matter because clearly he feels we have no voice as we being nice and he (Clinton) thinks he can take us for fools. I want the manager or higher authority to contact me and resolve this asap as we need this project completed before Friday 9 July 2021... Clinton lacks communication skills, I really wonder how he got the job there as he don't know how to communicate, I keel telling him countless times to phone before the guys make a delivery and he always fails to do so, or is Clinton's aim to deliver the materials without calling as he feels no one will be home to collect a delivery note or count what supposed to be there??? Who is fooling who here??
0
Replies (0)NM
Nokuthula M
1 reviews | Active since Jan 2020
19 May 2016, 12:02
Consumer not fully reimbursed
<p>Its been over 3 months that i have been fighting with a Consumer Protection Act consultant who failed to do her job accordingly and the Rhino Slab company who refuses to refund my mother (MRS Joyce Khoza) appropriatelly after a misunderstanding between the two parties. out of R7 427.10 that my mother paid to Rhino Slabs, when she cancelled the order not because she did not want the order anymore but because what was delivery was not want was ppromised. they refunded her with R3500 and refuse to reimburse the rest. Please can someone help me cause really this is a daily robbery by a big company (Rhino Slab) taking advantage of this woman trying to better her home; now her home improvement plans are on a stand still. contacted Consumer Proctection Act and the consultant who was dealing the case refuses to provided her management details and threated my life. Rhino Slab is so dishonest that firstly they did not make Mrs Khoza aware of this penalties, second refused to share their formula of how they got to the figure they deducted, thirdly they lied about the whole situation saying mother agreed to the size of the slabs whereas mother says she mentioned a number of times that she needed slabs that will cover the entire renovated area. All we what is Rhino to take ownership of the part they play in this misunderstanding and reimburse my mother her money ...also how convienent for them to not have made a copy of the highlighted area for their customer and only sent it to me when insisted on receiving all the documentation</p>
Helpful (0)
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Nokuthula M
1 reviews | Active since Jan 2020
19 May 2016, 12:02
Consumer not fully reimbursed
<p>Its been over 3 months that i have been fighting with a Consumer Protection Act consultant who failed to do her job accordingly and the Rhino Slab company who refuses to refund my mother (MRS Joyce Khoza) appropriatelly after a misunderstanding between the two parties. out of R7 427.10 that my mother paid to Rhino Slabs, when she cancelled the order not because she did not want the order anymore but because what was delivery was not want was ppromised. they refunded her with R3500 and refuse to reimburse the rest. Please can someone help me cause really this is a daily robbery by a big company (Rhino Slab) taking advantage of this woman trying to better her home; now her home improvement plans are on a stand still. contacted Consumer Proctection Act and the consultant who was dealing the case refuses to provided her management details and threated my life. Rhino Slab is so dishonest that firstly they did not make Mrs Khoza aware of this penalties, second refused to share their formula of how they got to the figure they deducted, thirdly they lied about the whole situation saying mother agreed to the size of the slabs whereas mother says she mentioned a number of times that she needed slabs that will cover the entire renovated area. All we what is Rhino to take ownership of the part they play in this misunderstanding and reimburse my mother her money ...also how convienent for them to not have made a copy of the highlighted area for their customer and only sent it to me when insisted on receiving all the documentation</p>
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