NIGHTMARE CUSTOMER SERVICE - feels like a government department

I have ordered slab from rhino slab on two occasions. both times it has been a struggle. I can't do anything on site because i am waiting for delivery. Everyday is a new excuse of why they will not be able to deliver. The lady who works there (Some) will either not answer your calls or drop the phone in your ear and claim there is no network.

One of their employees actually left because of poor service and i regret not moving my business to him to finalise my slab because now i am struggling. If you want to experience delays in your building, order from these people.

For the past two days their excuse was transport and car break down. today the excuse is that their engineer left so they need to go to the site and take measurements. Now my question is, what were they promising to deliver all along if they are only going to take their measurements now?

I am going to make sure i go on every social media platform, call radio stations and tell people about how horrible this company is. I am certainly going to use another company for the next slab.