JT
Jerry T
Active since Dec 2015
129
Reviews
0
Industries
Reviews
129 reviews1 month ago
Complaint Regarding Unpaid Debit Orders and Charges
Dear Sir/Madam, I currently have three funeral policies with FNB, each with a monthly premium of R129. I chose to keep these policies with the bank to make managing my finances easier. This past Sunday, the three premiums were debited from my account. Unfortunately, at the moment the debit orders were processed there were insufficient funds in the account. However, I happened to notice this immediately while I was busy transacting on the account. I then transferred R1000 into the account right away to ensure the debit orders were covered. The debit orders initially appeared to have gone through, as the amount was deducted from the transferred funds. However, the following day the debit orders were reversed as unpaid, and I was charged R350 in fees. I find this extremely concerning and unfair. It is not as though my account is usually left without funds I regularly maintain sufficient balances. In this case, only a few minutes had passed between the debit attempt and the transfer I made to cover the payments. I do not understand how the debit orders could appear to process immediately after the funds were transferred, only to later be marked as unpaid. This situation is very frustrating and feels unreasonable. I kindly request that this matter be investigated and the R350 charges reversed. If this issue cannot be resolved, I will unfortunately have no choice but to cancel these funeral policies and request reimbur*****t of the premiums paid, as I cannot continue banking under circumstances where I feel unfairly charged. I look forward to your urgent response and resolution of this matter.
53 replies
2 months ago
Urgent Complaint – Case Reference 145769385
I am writing to formally follow up on Case Reference Number 145769385, which was opened after unauthorised transactions were made on my account. On the 21st, while I was at work, I received multiple SMS notifications reflecting the following transactions: Six (6) Uber ride charges One (1) Uber Eats charge These transactions were still pending at the time. I immediately went to my nearest branch, where the card was stopped and a case was logged. I was informed that the investigation process would take approximately seven (7) days and that I would be contacted by Head Office within that period. To date, I have not received any communication, feedback, or update regarding this matter. This is the second time I am experiencing unauthorised transactions on my account, and I am extremely concerned about the apparent lack of urgency and communication. As a client, I expect my bank to prioritise the protection of my funds and to provide timely updates during investigations. The absence of feedback creates the impression that my complaint is not being taken seriously. I respectfully request: An urgent update on the status of this investigation. Immediate action to reverse the unauthorised Uber and Uber Eats transactions. Clarification on the measures being implemented to prevent this from recurring. I trust that this matter will now receive the urgent attention it deserves. I look forward to your prompt response.
53 replies
2 months ago
Urgent Assistance :warning light issue due out of market windscreen fitted
I took my vehicle for a service at Land Rover The Glen, and everything was in order at the time. About a week later, warning lights began flickering on the dashboard. I contacted Land Rover The Glen and booked the vehicle in for inspection. I was informed that they could not resolve the issue, as it is being triggered partly by a windscreen fitted with a non-Land Rover part. I then contacted ABSA Insurance and was advised to request a letter confirming that the issue was caused by the aftermarket glass. I submitted this request but have received no response to date, and the problem persists. If I am unable to receive assistance with this matter, I would like to understand what I am paying insurance for. Please could someone urgently look into this issue and assist.
53 replies
2 months ago
Urgent assistance dashbord light flickering
I took my vehicle for a service at Land Rover The Glen, and everything was in order at the time. About a week later, warning lights began flickering on the dashboard. I contacted Land Rover The Glen and booked the vehicle in for inspection. I was informed that they could not resolve the issue, as it is being triggered partly by a windscreen fitted with a non-Land Rover part. I then contacted ABSA Insurance and was advised to request a letter confirming that the issue was caused by the aftermarket glass. I submitted this request but have received no response to date, and the problem persists. If I am unable to receive assistance with this matter, I would like to understand what I am paying insurance for. Please could someone urgently look into this issue and assist.
0 replies
2 months ago
Urgent Complaint: Failure to Act and Inadequate Legal Representation
Dear Sir / Madam, I am writing to formally complain about the inadequate service and lack of effective legal representation received from ABSA Legal. My matter was poorly handled, with minimal communication and no proactive action taken to protect my interests. Key concerns are as follows: I was contacted after hours, and when I was unavailable, the matter was closed without reasonable follow-up. Attempts to return calls were unsuccessful, as legal representatives were consistently unreachable. Despite an ongoing dispute with Telkom, no steps were taken to suspend debits, place the Telkom account on hold, or prevent further financial prejudice. ABSA Legal failed to properly engage Telkom to obtain a detailed account statement explaining the origin of the charges, where services were consumed, and how the amounts were calculated. I was never contacted to provide my version of events, nor was I informed of or connected to the individual handling the matter at Telkom, making any alleged investigation fundamentally flawed. Instead of acting on my behalf, I was repeatedly sent forms to complete, despitet ABSA Legal having the mandate and information required to proceed independently. Legal cover is taken with the expectation of proactive representation, clear communication, and decisive action. These standards were not met. I request urgent review of this matter, immediate corrective action, and written confirmation of how my interests will be protected going forward.
112 replies
2 months ago
Urgent Review Request: Funds on Hold – Case No. 06682440
Dear Capitec Review Team I am writing to formally request an urgent review and release of funds currently placed on hold in my account under Case Number: 06682440. A client made a payment of R24,900 into my account for a PSiRA business registration service. The total cost of the registration is R32,900, of which a portion was paid earlier to initiate the documentation process. This initial phase has already been completed, and the remaining amount is required for uploading the documents and final payment of the PSiRA registration. The funds have been flagged as suspected *****; however, the transaction is legitimate. I am in possession of: Proof of payment Full conversation records with the client confirming the purpose of the transaction I am also able to provide the client’s contact details should verification be required. Holding these funds will result in unnecessary delays in completing the registration process and may negatively affect my business obligations. I therefore kindly request that this matter be resolved as a matter of urgency, preferably before the end of the business day, as waiting seven days is not feasible in this instance. I trust that upon review, the legitimacy of this transaction will be confirmed and the funds released promptly. Thank you for your assistance. I look forward to your swift resolution of this matter.
112 replies
3 months ago
OUTSTANDING POLICY DOCUEMNTS
I am writing to formally lodge a complaint regarding the extended warranty and services policies I app**** for on two vehicles in August last year through Innovations Group. To date, I have not received the policy schedules for either vehicle, despite multiple attempts to follow up telephonically. Unfortunately, my calls have not resulted in any resolution, and as of today, I still do not have the required policy documentation in my possession. What is particularly concerning is the lack of follow-up from your side to confirm whether I received the policy schedules after the applications were completed. Instead, the only communication I received thereafter was a sales call attempting to sell me an additional policy referred to as Booster, which I declined. During that interaction, I clearly requested that the consultant send me the outstanding policy schedule documents before contacting me for any further business, yet this request has still not been honored. This situation is unacceptable, as I am paying for services without having the formal policy documents outlining the terms, conditions, and coverage. It also raises serious concerns about customer service and compliance. I kindly request that: The policy schedules for both vehicles be sent to me immediately, and An explanation be provided for the prolonged delay and lack of follow-up. I trust this matter will now be treated with the urgency it deserves. Should this issue remain unresolved, I will have no option but to escalate the matter further. I look forward to your prompt response
56 replies
4 months ago
Poor services
I'm extremely disappointed with Absa Insurance! I called to claim for a windscreen damage, and they approved it, telling me Auto Boys Glass would handle it. That was a week ago, and I've heard nothing since. When I contacted Auto Boys, they said Absa hasn't authorised the repair! What's going on, Absa? Are you playing games with me? I've paid my premiums on time, and this is the service I get? Very poor customer service and claims handling. Not recommended!
53 replies
4 months ago
Poor service
SA WIFI King William's Town, Eastern Cape Re: Demand for Reconnection of Wifi Services and Compensation for Inconvenience I am writing to express my extreme dissatisfaction with the service provided by SA WIFI. As a customer who app**** for wifi services for my kids three months ago, I have been consistently paying my monthly subscription on time. According to our agreement, the monthly payment is due on the 1st of each month, and I made the payment for this month on the 28th of the previous month. To my surprise, my wifi service was disconnected on the 1st of this month, despite having made the payment. I promptly called SA WIFI and sent proof of payment, but to date, my wifi has not been reconnected. I have made numerous attempts to contact SA WIFI, calling between 10 to 15 times, but your lines are consistently unavailable. Recently, I have found that SA WIFI can be reached through Facebook. I am appalled by the lack of customer service and the manner in which SA WIFI conducts its business. As a service provider, I expect a certain level of quality and responsiveness, which SA WIFI has failed to deliver. I demand that you reconnect my wifi services within 24 hours of receiving this letter. Failure to comply with this demand will result in me seeking a full refund of all payments made to date, which I expect to be processed within 7 days. Furthermore, I will be forced to take my complaint to various media platforms to warn other potential customers about the poor service provided by SA WIFI. I am extremely disappointed with the way my issue has been handled and the lack of concern shown by SA WIFI. I expect a prompt response and resolution to this matter.
0 replies
5 months ago
Over-Debited RCS Account Refund Request
Dear RCS Team, I am writing to bring to your attention an outstanding refund of R2,673.40 that is due to me from my RCS account, which was paid up in April. Unfortunately, I was over-debited, and a refund was owed to me. In accordance with your request, I provided my bank account details via email approximately a month after being contacted by your team. However, it has now been six months since then, and I have yet to receive my refund. I am concerned that there may be an issue with the refund process or that my refund has been delayed. I kindly request that you look into this matter urgently and process my refund as soon as possible. I would appreciate it if I could receive confirmation of the refund being processed and the expected date of payment by the end of the business day. If there are any further requirements or documentation needed from my end, please let me know. Thank you for your prompt attention to this matter. I look forward to hearing from you soon.
71 replies
Review Distribution
5 Star
4 (3.10077519379845%)
4 Star
0 (0%)
3 Star
5 (3.875968992248062%)
2 Star
9 (6.976744186046512%)
1 Star
111 (86.04651162790698%)