SW
SA WIFI GROUP
Claimed Business
SW
SA WIFI GROUP
Claimed Business
24 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, SA WIFI GROUP is experiencing severe criticism across every aspect of its service. Customers consistently report prolonged internet outages, unreliable connectivity, and frequent disconnections despite timely payments. Refund requests go unanswered, and routers take weeks or months to be delivered. Customer support is described as virtually non-existent, with phone lines unreachable, WhatsApp messages ignored, and emails going without response. Several reviewers allege misleading advertising and accuse the company of taking money without delivering promised services, with some threatening escalation to regulatory bodies.
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|24 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About SA WIFI GROUP
Based on recent customer reviews, SA WIFI GROUP is experiencing severe criticism across every aspect of its service. Customers consistently report prolonged internet outages, unreliable connectivity, and frequent disconnections despite timely payments. Refund requests go unanswered, and routers take weeks or months to be delivered. Customer support is described as virtually non-existent, with phone lines unreachable, WhatsApp messages ignored, and emails going without response. Several reviewers allege misleading advertising and accuse the company of taking money without delivering promised services, with some threatening escalation to regulatory bodies.
SA WIFI GROUP has a TrustIndex of 0 out of 10 on Hellopeter, based on 24 reviews in the last 12 months. Hellopeter has tracked SA WIFI GROUP across 24 total reviews. How is the TrustIndex calculated? →
Recent reviews (24)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Lelo M
1 reviews | Active since Jan 2020
9 Mar 2026, 19:36
Terrible business!
Terrible company. They owe me money since October 2025 til date. Constantly been given the run around. Threatened with lawyers yet they still can’t pay me. I then again gave them the benefit of the doubt , paid money for their terrible WiFi services but the WiFi did not work on the exact day I paid and I’m still given the run around with a refund. I would not recommend anyone to have anything with them. They’re a terrible company. 0/10 would not recommend. Their founder is rude and ********* too.
Helpful (0)
|Replies (0)LM
Lelo M
1 reviews | Active since Jan 2020
9 Mar 2026, 19:36
Terrible business!
Terrible company. They owe me money since October 2025 til date. Constantly been given the run around. Threatened with lawyers yet they still can’t pay me. I then again gave them the benefit of the doubt , paid money for their terrible WiFi services but the WiFi did not work on the exact day I paid and I’m still given the run around with a refund. I would not recommend anyone to have anything with them. They’re a terrible company. 0/10 would not recommend. Their founder is rude and ********* too.
0
Replies (0)KB
Kols B
1 reviews | Active since Jan 2020
29 Jan 2026, 11:12
SA WIFI A **** - DONT MAKE THE SAME MISTAKE I DID
**** i give the zero for service there is no customer service support, poor poor service, I have been waiting since December for them to resolve a simple query, I have sent them communications on all their support platform they have no care they will occasional respond and acknowlge. I want my Refund
Helpful (0)
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Kols B
1 reviews | Active since Jan 2020
29 Jan 2026, 11:12
SA WIFI A **** - DONT MAKE THE SAME MISTAKE I DID
**** i give the zero for service there is no customer service support, poor poor service, I have been waiting since December for them to resolve a simple query, I have sent them communications on all their support platform they have no care they will occasional respond and acknowlge. I want my Refund
0
Replies (0)KM
Kati M
1 reviews | Active since Jan 2020
5 Jan 2026, 12:02
SA Wifi - MTN
Our residents is in Protea Glen Ext 12, we have WiFi internet connection issues since 24th December 2025 until now 05 January 2026, we have send WhatsApp and email messages, it has been promises but nothing was actioned. Please help also today nothing is happening
Helpful (0)
|Replies (0)KM
Kati M
1 reviews | Active since Jan 2020
5 Jan 2026, 12:02
SA Wifi - MTN
Our residents is in Protea Glen Ext 12, we have WiFi internet connection issues since 24th December 2025 until now 05 January 2026, we have send WhatsApp and email messages, it has been promises but nothing was actioned. Please help also today nothing is happening
0
Replies (0)BN
Baatseba N
1 reviews | Active since Jan 2020
5 Jan 2026, 08:33
Bad Bad Bad! SA WIFI is the pits of all WIFI companies
Sies! Don't ever ever ever! Order or even consider SA WIFI, they are bad bad, i paid November 2025 till now i haven't received my router or even my money back and no one responds to any email or text, worse their phone doesn't even work. Dont trust these people!
Helpful (0)
|Replies (0)BN
Baatseba N
1 reviews | Active since Jan 2020
5 Jan 2026, 08:33
Bad Bad Bad! SA WIFI is the pits of all WIFI companies
Sies! Don't ever ever ever! Order or even consider SA WIFI, they are bad bad, i paid November 2025 till now i haven't received my router or even my money back and no one responds to any email or text, worse their phone doesn't even work. Dont trust these people!
0
Replies (0)KM
Khomotso M
1 reviews | Active since Jan 2020
28 Dec 2025, 04:35
Bad Network
This is the worst wifi you will have no coverage for the days and even if you get coverage it will not last all day then have the worst customer service. Why am I spending money on Data after paying for WiFi?
Helpful (0)
|Replies (0)KM
Khomotso M
1 reviews | Active since Jan 2020
28 Dec 2025, 04:35
Bad Network
This is the worst wifi you will have no coverage for the days and even if you get coverage it will not last all day then have the worst customer service. Why am I spending money on Data after paying for WiFi?
0
Replies (0)KB
BF
Blacksem F
1 reviews | Active since Jan 2020
10 Dec 2025, 14:04
Worst service provider
This was once the best service provider, but it has now become the worst company ever. Once you have an issue with them, they cut communication channels by ignoring you in whatever way, be it WhatsApp messages or emails. They are the worst company that can not be reached telephonically.
Helpful (0)
|Replies (0)BF
Blacksem F
1 reviews | Active since Jan 2020
10 Dec 2025, 14:04
Worst service provider
This was once the best service provider, but it has now become the worst company ever. Once you have an issue with them, they cut communication channels by ignoring you in whatever way, be it WhatsApp messages or emails. They are the worst company that can not be reached telephonically.
0
Replies (0)GM
Gaby M
1 reviews | Active since Jan 2020
9 Dec 2025, 10:03
NOT RECOMMENDED, BAD SERVICE, NO VALUE FOR MONEY.............
SA WIFI is a ****. From the start, things went wrong: it took nearly two months to receive the router and another two months to get connected. I can’t enjoy a stable connection for more than four days before it starts losing connection, and their only advice is to restart the router. Every week there's an excuse from their employees, I requested a refund but never got a response. SA WiFi’s advertising is misleading—they’re not delivering what they promise.
Helpful (0)
|Replies (0)GM
Gaby M
1 reviews | Active since Jan 2020
9 Dec 2025, 10:03
NOT RECOMMENDED, BAD SERVICE, NO VALUE FOR MONEY.............
SA WIFI is a ****. From the start, things went wrong: it took nearly two months to receive the router and another two months to get connected. I can’t enjoy a stable connection for more than four days before it starts losing connection, and their only advice is to restart the router. Every week there's an excuse from their employees, I requested a refund but never got a response. SA WiFi’s advertising is misleading—they’re not delivering what they promise.
0
Replies (0)