Worst experience! Unprofessional and no processes

What an utterly disgusting, stressful and disheartening experience. Order placed, online, and paid for on 20 December. No communication, no updates. Emailed them on 30 December and was advised I need to allow 7-10 working days. Followed up on 8 January - no response. Called 3 times, still no feedback and no returned call. Email received Saturday, order in progress. Monday 2 emails, 5 calls later, I receive 1 box delivered (my son started on 14 Jan). Still no indication that there is no stock. 14 Jan after about 15 calls and an email, no reply, decide to go to store (despite my order requesting delivery) at 4pm to be told stock arrived at 4.30pm only and that I store purchases got first preference over online as they get packed as people buy them in store. At 7pm, my feet hurt, back is sore, dealing with uninterested and annoyed staff, I finally get my daughter’s box. If I didn’t go my daughter would be sent to school with nothing. Worst experience ever. Lesson learnt. Parents don’t use them. There are much better providers who will not cause you this amount of stress.