RD
Robyn F
Active since Aug 2015
7
Reviews
0
Industries
Reviews
7 reviews15 months ago
Worst experience! Unprofessional and no processes
What an utterly disgusting, stressful and disheartening experience. Order placed, online, and paid for on 20 December. No communication, no updates. Emailed them on 30 December and was advised I need to allow 7-10 working days. Followed up on 8 January - no response. Called 3 times, still no feedback and no returned call. Email received Saturday, order in progress. Monday 2 emails, 5 calls later, I receive 1 box delivered (my son started on 14 Jan). Still no indication that there is no stock. 14 Jan after about 15 calls and an email, no reply, decide to go to store (despite my order requesting delivery) at 4pm to be told stock arrived at 4.30pm only and that I store purchases got first preference over online as they get packed as people buy them in store. At 7pm, my feet hurt, back is sore, dealing with uninterested and annoyed staff, I finally get my daughter’s box. If I didn’t go my daughter would be sent to school with nothing. Worst experience ever. Lesson learnt. Parents don’t use them. There are much better providers who will not cause you this amount of stress.
0 replies
57 months ago
PLACED IN A BAD SITUATION
I have had a large sum deducted from my account and despite numerous emails and calls and requests for assistance I have received none. I am struggling to get through the month now and though i do not deny the amount due I was not contacted to make an arrangement so that i could afford the monthly amount. They just took what they wanted. I really need assistance. Spoke to Akoo and her customer service was so bad i asked for a manager but still nobody has called me back to help me.
159 replies
123 months ago
Burnt Wings
So we go to KFC Okavango Road (which we always go to) my fiance goes inside and orders wings and a Krusher and when we open the wings at home we find that one of them is so badly burnt that it was completely inedible! How does nobody check this? Thanks for stealing our money kfc. I have a pic too if you wanna see the disgrace.
75 replies
125 months ago
PHONED LOCKED AGAIN CANNOT PURCHASE DATA
vODACOM HAS DONE IT AGAIN. hOW MANY TIMES DO I HAVE TO COMPLAIN AND SUBMIT REPORTS BEFORE YOU GUYS FIX THE DAMN PROBLEM ON MY LINE. i PAY ON TIME AND EARLY EVERY MONTH AND WHEN i GET CLOSE TO RUNNING OUT OF DATA AND WANT TO PURCHASE MORE IT SAYS MY LINE IS LOCKED. cAN YOU PEOPLE DO YOUR JOBS FOR ONCE. UNLOCK MY LINE PERMANENTLY AS I AM RUNNIGN OUT OF DATA. WHO WILL BE HELD RESPONSIBLE IF MY DATA ACCOUNT RUNS UP BECAUSE OF YOUR INCOMPETENCE.
75 replies
126 months ago
DATA ISSUE
So again Vodacom Locks my account for purchasing data. My statement says my payment is due by month end which payment i made yeterday and I get told I have to send proof before they can unlook it. How the hell do I send proof when I have run out of data. Should I incur costs when a bunch of imcompetent people can't do their jobs properly. A sismiliar situation happened last month. Why is my account in a locked status when I pay on time. I am fed up and seriously considering changing networks. This cannot keep happening. I have no data so what am i supposed to do?
75 replies
128 months ago
Line gets locked without asking for it
On 24/10/15 while trying to purchase data I realized that my phone was locked even after paying up my arrears on 16/10/15 and doing a sim swap. I called to accounts where the consultant told me it would be unlocked. I ended the call and tried a few times but still nothing and account was still locked. Called back at 12.32 spoke to another consultant who said that the first 1 didn't do it right but she will do it now and once I restart my phone it will be unlocked in 30min. Ended the call and then still nothing. Called again at1.40pm And spoke to Pumla who then told me that accounts is closed and I must wait till tomorrow which is when I spoke to a manager, vented my frustrations because I was running out of data and was not prepared to be held liable by Vodacom for running over my allocated data. Ended the call and then low and behold that consultant completely locked my line not allowing even phone calls or smses. Appalled at the incompetence and the inconvenience caused in my life. Found out today that they indicated that I requested the lock. I REQUESTED IT TO BE UNLOCKED. All just so I could purchase data on the network that failed me
75 replies
130 months ago
Pathetic Customer Service
So I nicely get notified 1 day 2 weeks ago that my account is over R9000 with no prior notification. I try to resolve it and then get called by a consultant on 0822740423 who says I will receive discount due to the circumstances surrounding my account. 2 date I have not heard back from him nor has my account been emailed to me and nobody can give me any further information. Received smashes that a consultant would call but that too has been left unattended.10minutes ago however I get a beautiful sums saying my account is now locked and my account is magically now over R10000. Poor attention to loyal customers yet very diligent at taking your money from my account. I am on maternity leave and if someone would call they would understand what happened to my account.
137 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
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2 Star
5 (71.42857142857143%)
1 Star
2 (28.571428571428573%)