Poor Management- Frozen cheesecake

I visited Ribs and Burgers Nicolway over the weekend with my 10 year old son for lunch. I've visited the restaurant a few times this year already, service has been great and food too.

The service from my waiter Siyabonga was no different this time, however we had ordered the cheesecake for our desert, the cake was frozen with icicles in the cream, it was almost inedible, eating rock hard cheesecake with ice in it. When I raised the issue to Siyabonga he agreed that this is not how it should be and said he will speak to his manager Selina Mehlo. He came back 5 minutes later and mentioned that Selina said thats how it is. Selina did not even approach us to apologise or engage in a discussion to see for herself the issue but just ignored and sent the message to Siyabonga our helpless waiter.

This is clearly poor management and customer service from Selina, I would not visit this establishment again given this kind of management!