richiesrentals.co.za - Unprofessional Service - Non delivery of contractual obligation

Earlier this month (December 2018) I rented a vehicles from Richies Car Hire on long term lease. They were all too happy to take a deposit and the rental. When I got the vehicle the key was broken, and falling apart. They promised to fix this the next week but did not. There was also a strange noise coming from the front left of the vehicle. Last Friday the speedometer stopped working. Richard said he would bring a replacement the next day (on Saturday). Saturday came and he asked to assist on Monday. I said fine. On Sunday he messaged stating, tomorrow (Monday) is a public holiday, can he come on Tuesday instead… I said fine as the speedometer was working again. Last night (Monday night) the sound I had originally complained about was quite loud. He had also initially said to me any time I have a problem to call him or a guy named Martin, instead of road side assistance. He then complained that I was calling about these things. Like what should I not tell him when there is a problem? If he wants to act as his own road side assistance then that means being on call 24/7 and if you can’t handle 24/7 rather get someone else to provide your clients with the service!? He then rocked up this morning. Tells me, after telling me 3 times he is coming with a replacement car, he doesn’t have one and he is taking the one he provided and refunding the rest. As if that is important?! A few days before Christmas, He leaves me stranded with no way to get around and rental prices are more than triple what they were just 2 weeks ago when I hired the car at which point they pricing was on par with the pricing at other rental places. Now because it is peak season there are additionally no cars available anywhere! Now I have no car, no way to get a car and this guy instead of apologizing and making a plan (he has over 30 vehicles) leaves me and my daughter stranded over Christmas. He shouldn't just be refunding but paying the difference on a replacement vehicle. He had a contractual obligation to provide a replacement. If I was in an accident, he would have insisted on my contractual obligation to pay for the damage, or the excess. If you offer a service make sure you can deliver it. Don’t ride people over. Don’t leave people high and dry. It’s actually disgusting. 0 stars for your service.