Poor quality products and zero customer service

Was really disappointed with Richs. I've been a frequent customer since the day they opened. Have always had very favourable comments for them and mentioned them frequently to friends and associates. Today I feel totally let down. Complained about purchase of a box of butter croissants having a rancid smell. Not even a call or response to my complaint. What really embarrasses me is because I purchased 50, I passed some on to friends. Imagine what they must be thinking of me, passing on old food to them.