Poor Customer Service & Red Tape Pricing

Rideaux d'Or: Interior Design Services & Décor ( Highveld, Centurion) is a good company, but how ever the level of red tape with in the pricing and the professionalism the company lacks in all forms, I hired events items from them a couple of times now and thinking the service will improve, we hired 36 items from them recently and on the contract stated 10% penalties will be deducted from the holding deposits, but to my surprise they deducted 30% with no explanation what so ever, even in receiving what left of the deposit, you have to call numerous time and they hardly respond to the emails. Thabo - one of the staff members, really tried to keep me happy at all times and is the only one that has expressed good customer service, but he cant be the one who always hides and makes up for the company's extremely poor customer care and service.

I also asked for a quote for 8 curtains from the Interior Design Services, to be altered, they gave me a quote, 2 days later they called to say they under-quoted and the price sky rocked with no proper justification at all, the staff was so cold and very unfriendly. Al the services they provide have some what of red tape and unjustified pricing