Welcome turned unwelcome!

The reserve changed its rules regarding alcohol being taken into the reserve about three months ago, but it was not conspicuous on its website. We visited the reserve more than three months ago and obviously, when we arrived with our coolbox, we had to leave it at the gate. Furthermore, when we got to the office to pay for admission, we noticed that the reserve operates cashless (whilst I have stopped at the last petrol station to withdraw cash for that purpose). Also not on the website. Not a pleasant arrival and welcoming, but being nature lovers, we nonetheless went inside to enjoy the animals. We simply feel that they could consider rendering good customer service to the people keeping the place running. Come on Rietvlei, stand out above the other municipal institutions by going the extra mile for your patrons!