Really pathethic service

Please think twice about using the Pretoria East Service. It's 8 days since i made payment and getting any decent response from them regarding installation is a challenge. Apparently for this time they are still trying to establish whether they have stock. And they never have the decency to even come back to the client on whether they now have an answer or not. They don't answer their phones and you are left wondering whether your money has just disappeared - i was now told that i can expect delivery next week and i really doubt based on all reviews on this site as well as their facebook site on whether this is possible and whether one is not setting up for a quality issue.