MP
Mala P
Active since Jul 2010
9
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0
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Reviews
9 reviews10 months ago
BMW Centurion plays games
On saturday (28/6/2025) I visited the BMW in Centurion with the intent on looking at a 218 Gran Coupe to purchase. Firstly, we walked around a few times with no service. The two white men at the sales area did not even bother to look up until we were literally in front of one of them's desk asking for help. We looked at an entry version on the floor and then engaged further for a fully spec'ed one. A profile was set up and i was told that they can offer a R15k discount provided i made a decision within the month of June. On monday i was all set up to transact only to be told the R15k doesn't apply to that specific car and the reason didn't make sense. I was surprised that the salesman did not know their own rules. So i switched to the indian saleman and was told they will look for something and they would make a plan for a discount. That was monday - no real options were presented. On tuesday my brother went there personally and complained and was told that they have a proposal and it would be sent. It wasn't until tuesday around 5pm when i messaged him and asked if they are serious about helping me or not. Then immediately i was sent the offer for the car i wanted on saturday and was told the R15k is still to be app**** but he'll ask for an extra discount and come back to me on wednesday. Today (wednesday) they come back say no discount will be offered, the discount was only applicable to june. Then there were stories that since the vehicle was in cape town it would have had to be delivered by the last day of the month at the dealership which was not in my favour. On principle i refuse to purchase from such a biased an unprofessional dealership that seems to change their story based on your face and the day. I know for a fact many colleagues that recommended this dealership and mentioned the discount and that is not based on a specific point in time. I am still wanting to purchase my fully spec'd vehicle but this is unacceptable. BMW SA must please explain their rules on discounts in a consistent manner and please tell me where in Pta is your unbiased dealership. And i am using the word unbiased but i actually mean something very specific. if my method of payment is the reason then also be clear upfront.
0 replies
21 months ago
I am a client of Santam, but everytime i go through my policy errors are reintroduced, last week Wednesday i spoke to a consultant she fixed everything based on my request and I sent through document and certificates
I am a client of Santam, but everytime i go through my policy errors are reintroduced, last week Wednesday i spoke to a consultant she fixed everything based on my request and I sent through document and certificates. On Friday someone else phones, what must she update i said the same that the email serves as proof. later the updated policy is sent out nothing was fixed ... when you phone they ask you to start all over again.... the incompetence to just get your information correct and send out the correct update is staggering
232 replies
29 months ago
Real incompetence with companies we are supposed to trust our lives on
The incompetence in this country and company just baffles one every day. It's sickening. I had the units on 2 cars tested and was told they were due for upgrades (incompetence 1 - i must initiate this). Sales person was great in selling you the options and i selected the Netstar Plus and Nano on both cars and received confirmation of such. Fitment guy comes out and fails to do the Netstar plus on one of the cars... asked why - not his problem he just did what he as told. Phone Netstar, after being unceremoniously passed and holding on forever i get told, mistake on their side another fitment must be arranged - seriously people in south africa just have not option but to sit around and wait thanks to your incompetence - and all you ever get is sorry... but it's everyone but me. Sorry we will fix it at yet another day'sinconvenience to you but that is not their problem.
258 replies
54 months ago
Pathetic Service from Yuppiechef - think twice before using them
I am absolutely disgusted with the service and to put it simply lies from Yuppiechef. There website created a false view on two sets of items, one from Le Creuset and One from Philips. Based on the website the items should have at the latest been received towards the end of October, the days are ticking away and every message that comes bask from their customer service centre says "today/tomorrow". On friday 5 Nov 2021, Keenan Ruiters said that he would personally keep and eye and inform me by the end of the day what the status of the order is - i was told that all items have been received and i should be receiving the items by the wednesday or thursday this week. Today i receive an order update via email basically confirming that this was a load of bull because the items have not been received and will hopefully be received by middle november. I wish i had done a hellopeter check before ordering i am over Yuppiechef and their pathetic service. Just give me my money back and i will rather go to a Le Creuset store to purchase.
53 replies
62 months ago
Open serve's pathetic service
Open serve is killing smaller ISP players... i have a contract with Lucert Group as the ISP and the estate fibre is with Open serve... almost on a monthly basis the connection fails/is dropped the effect is that almost 2+ days on the client side is lost. Open serve doesn't care or respond and tomorrow is another day. The result is that since Open serve appears to deprioritize service levels to small players i am planning on ending my contract with Lucert Group because in the times we are all facing i cannot afford 2+ days without connectivity and i know Lucert Can't afford to lose customers.
0 replies
62 months ago
Lies and pathetic service by RAM
Absolutely pathetic service - if a 0 rating was possible that would be my choice. My parcel was supposed to be delivered the previous day but from then until it was finally delivered the next day at 5pm the lies just continued. The first lie is that the address is a business address and they require an access card, Then it's a case of, we called our driver and he'll be there in 10 min (that's an hour long 10 min) then the driver insists that I must meet him outside the estate as they won't let him in as he does not have the RAM clothing or card which is utter nonsense as he is driving a RAM vehicle and as long as one has valid identification there is no problem. Then he states that he was at the estate in the morning but was turned away. All of these were confirmed as utter nonsense by the estate security. If there is any issue the driver could have called me and in most cases the estate security is quite helpful in that they would call me and if necessary receive the parcel on my behalf, but none of this happened because it was clearly lies. The final cherry on the top is that when he finally arrived to deliver the parcel, with no issues in entering the estate he says that none of this is his fault it's the office... I really feel that online shopping platforms should disclose the courier services they use as I will definitely not want any dealing with RAM - definitely not worth the pain. If there was at least truth in the story one could at least understand if they could not make the delivery dates and times.
56 replies
66 months ago
Lucert Group - Fed Up
Response on problems experienced is extremely poor, on a previous instance where i accidently reset my wifi, calls to them fell on deaf ears. They promise to get back to you but never do eventually we googled the solution and sorted it out ourselves. I few minute fix that lost me a whole day waiting for the Lucert team. This time around, it's now the third day that i am sitting without connectivity, once again they never call you back. Diagnosis only happened at the end of the first day. They say the problem is with Openserve, but all you get from Lucert is: "we are waiting for Openserve" and "we are trying". No one from Openserve has been here to physically inspect anything and Lucert keeps jumping from it will be sorted remotely in a few minutes (that never come) to Openserve needs to fix their router. This is day 3 and still no firm idea when this thing will be sorted and if Openserve is on it as they say how is it possible that a simple remote fix up is taking this long. I am extremely fed up with the unprofessionalism of Lucert in passing the buck and not ensuring that their client is not inconvenienced.
0 replies
94 months ago
Really pathethic service
Please think twice about using the Pretoria East Service. It's 8 days since i made payment and getting any decent response from them regarding installation is a challenge. Apparently for this time they are still trying to establish whether they have stock. And they never have the decency to even come back to the client on whether they now have an answer or not. They don't answer their phones and you are left wondering whether your money has just disappeared - i was now told that i can expect delivery next week and i really doubt based on all reviews on this site as well as their facebook site on whether this is possible and whether one is not setting up for a quality issue.
0 replies
99 months ago
Poor Customer Service
I was at your Centurion Mall store yesterday (22 February 2018) between 5-6pm. I wanted to have a small diamond replaced in a dress ring I had purchased a more than 2 years ago. The sales people were extremely rude and unhelpful. They said that the ring must have been purchased at sterns - which I confirmed but that was not good enough, they wanted proof, no one walks around with proof of an old ring especially one that does not cost more than R10 000. It was a square created emerald with two small diamonds on either side set in 9ct gold and the store assistant insisted that she has been working there for two years and she does not recognise the ring as being one of Sterns rings. She is not an authority on every ring that Sterns has put out in the last few years yet her opinion counted more than mine as a customer. In any event I walked out but this mail is to state when store personal act in this manner it deters me from ever wanting to purchase from you again and while this may have been a cheap ring I have previously purchased your forever diamonds including your 1ct solitaire. but going forward I would rather go to a Brown's where customers are treated much better and if I need to repair something (at my own cost at that) you can.
105 replies
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