Service is EVERYTHING

Over the last 2 months I've had 3 bad experiences with this Rip Curl store in Bedford Centre. The most recent one: I was there on Saturday 25.07.2020 and found a pair of sunglasses I liked. I asked the gent to keep them for me until Wednesday 29.07.2020 where I will pay and collect them before 18h00. Upon arriving I was informed that the glasses have a scratch on them, which I didn't notice when trying them on. I asked the gent and the lady to see if it will be possible to source a new pair or give me more discount on the scratched ones. I called the store Thursday afternoon after not hearing back. (How long can it take to get an answer about a pair of sunglasses). The gent told me his manager said they are already marked down on special, along with most goods in the store, so if I want them that is what the price is, it is my decision. I found the same pair for R100 more somewhere else, scratch free and the option to return them if they are faulty or have a scratch. Guess who will get the sale... Customer Service in this store is non existing. Sad because I love this brand but this will sink them.