Active since Jun 2017
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5 reviews64 months ago
Untraceable shoes
I found hiking boots at Cape Union Mart but they didn't have my size in stock only at their online store. They advised me that they only have 2 pairs left in the size I want and it would be advisable to buy online. It will take 5-7 days for delivery to the store of my choice. So I paid on 22 December 2020 around 14H00. Taking all the holidays into account I calculated that I should have my shoes by the 4th of January 2021. I gave the online store a call on Monday 4 January 2021 to follow up. The consultant couldn't tell me where the shoes are. I then sent my mom to the store where it needs to be delivered and all they could say is that they can see it's been escalated, that was on Tuesday 5 January 2021. It is now Wednesday, 6 January 2021 after 12h00 and still no one have contacted me to let me know what the hell is going on. I mean surely there should be some way to track the shoes from the warehouse to where they are currently (dispatched, with courier, etc)?
56 replies
66 months ago
7 MONTHS AND NOT A SINGLE CENT!!!!
7 MONTHS AND NOT A SINGLE CENT!!! Almost all of my colleagues have received a payment or 3 but two of us haven't received a single cent!!!! We have deleted, re-submitted, sent all the relevant documents, called, emailed and still it says Application not processed. How do you move on to other payments if a month haven't been closed off. I pay my UIF religiously, and because we have to, but haven't seen a single cent!!! WHERE IS MY MONEY GOVERNMENT??? I WANT MY MONEY!!!!!!!
0 replies
67 months ago
Sagging mattress and What after sales support??
We bought the Cloud Nine Chateau in Oct.2017 A year after we bought it we went back to the retailed and complained that the bed is already sagging too much. A rep was sent out to analyze the mattress but the report came back saying it is normal for the mattress to have the indentations. Sept. 2020 we contacted the retailer again because the mattress is sagging even more now. The rep was sent out again. Again, we received a letter that there was no defect found with the mattress. This is total BULL. We have several other mattresses that are 7 years+ that doesn't look anything like this mattress. The average lifespan of a mattress is 7 years, this is not even half way through and it looks like this. What will it look like in two years from now. I replied to the sales support that I am highly unhappy with the feedback or should I say the one small paragraph saying " no factory defect was found". I sent another email last week with a photo attached asking for some feedback and a solution. One would think that in the current economic crisis we are in it would be important for businesses to offer excellent customer service and after sales support because you want clients to return to your brand and even market your brand by word of mouth. This is how you will make your business survive. Reading all the complaints here just proves that Cloud Nine doesn't care about their future or their customer satisfaction. Clearly they don't need our business.
0 replies
70 months ago
Service is EVERYTHING
Over the last 2 months I've had 3 bad experiences with this Rip Curl store in Bedford Centre. The most recent one: I was there on Saturday 25.07.2020 and found a pair of sunglasses I liked. I asked the gent to keep them for me until Wednesday 29.07.2020 where I will pay and collect them before 18h00. Upon arriving I was informed that the glasses have a scratch on them, which I didn't notice when trying them on. I asked the gent and the lady to see if it will be possible to source a new pair or give me more discount on the scratched ones. I called the store Thursday afternoon after not hearing back. (How long can it take to get an answer about a pair of sunglasses). The gent told me his manager said they are already marked down on special, along with most goods in the store, so if I want them that is what the price is, it is my decision. I found the same pair for R100 more somewhere else, scratch free and the option to return them if they are faulty or have a scratch. Guess who will get the sale... Customer Service in this store is non existing. Sad because I love this brand but this will sink them.
0 replies
108 months ago
Not refunding my money
<p>I booked and paid in full for my function in 2018. We decided to make the function smaller so I cancelled the function with him and requested that I be refunded. It has almost been 2 months and no refund. I have contacted him various times, he even agreed to pay me back over 2 payments. The first date had come and gone, still no refund and now not even a response. I have given him over to my laywer. This is bad service. I was trying to help him and was understanding but people don't have any backbone anymore or even common decency.</p>
0 replies
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5 (100%)