Rise Telecoms
2.7|159 reviews
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Babalwa M
1 reviews | Active since Member
12 Feb 2026, 14:36
No Response from Support & Ongoing Fibre Errors – Extremely Frustrating Service
I am extremely disappointed with the service from Maboneng Fibre. My fibre connection constantly gives error messages, making it very unreliable. I work remotely, and a stable internet connection is essential for me to do my job smoothly. Unfortunately, this has not been the case.
What makes this even more frustrating is that when I try to report the issue to support, their system also gives an error. So not only is the fibre not working properly, but I cannot even log a support request without encountering problems.
The response time to queries is very slow, and the overall service has been highly ***********. This situation is affecting my work and productivity.
I expect this matter to be resolved within 24 working hours. If not, I will continue to post daily reviews until it is addressed.
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Babalwa M's updateReviewer Update
12 Feb 2026, 14:37Update:I am still waiting for a response regarding this issue. The fibre errors are ongoing, and I have yet to receive proper assistance. This matter is urgent as it directly affects my ability to work remotely.I am requesting immediate intervention and clear communication on when this will be resolved. I expect feedback within 24 working hours.
BM
Babalwa M's update12 Feb 2026, 14:37
Reviewer Update
Update:I am still waiting for a response regarding this issue. The fibre errors are ongoing, and I have yet to receive proper assistance. This matter is urgent as it directly affects my ability to work remotely.I am requesting immediate intervention and clear communication on when this will be resolved. I expect feedback within 24 working hours.