Bad Service

My vehicle was hail damaged in November 2023.Claim was approved by insurer in December and I asked for Riverside Auto Body as I had used them before.I was told by Nandipha that the vehicle can be brought in on 29 March 2024 .I took the vehicle in on the 02 April 2024 , Nandipha then told me that she does not know who told me to bring the vehicle in and space availbilty will on be in June 2024 .I called the insurer and they spoke to Riverside and told me to take the vehice back on the 08 April 2024 .After leaving the vehicle there for almost 2 weeks I was called by Nandipha to say that the hail damage cannot be repaired and that I should collect the vehicle and bring it back when they receive the parts thats needed to resore. The last correspondence from Riverside was 23 May stating that they waiting for parts . Its now the 02 July 2024 and still no parts .