NP
Nathan P
Active since Mar 2023
4
Reviews
0
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Reviews
4 reviews9 months ago
Please Test you Speed when using Metro Fibre
I have been a Metro Fibre customer since 2017. In 2023 my package was upgraded to 250mbps line . A few weeks back I experienced some buffering and decided to do a internet speed test to check what was going on.The speeds was shockingly low.I called them to complain .The support staff tried to reset the router from their side and made me do a whole checks before escalting my query. The next day I receive a mail to say that all is fine from their side and that I should do further tests to check if the problem is on my side and that should a technician come out and find that the fault is mine I will be expected to pay R650. The technician arrived ,had one look at the router and said that the router is too old and cannot handle speeds with the package that I am paying for .He then replaced the router with a higher spec 5G router and tested .Everything works fine. When I contacted Metro Fibre to ask why was the Router not upgraded when the package was upgraded (2023) . The responses are that the old router was capable of handling the speed and that I never complained about the problem before. We keep going back and forth and they are very evasive about the topic of proactivly upgrading the router when the package was upgraded. My advice to anyone wanting to use Metro Fibre is please test your line speed and check if you are getting what you pay for .
106 replies
20 months ago
********* Business Practice
I had a Cartrack Tracking Device installed on one off my Bikes in 2022 . I chose the option to buy the device for around R1900 outright and pay a reduced subscription fee. Today 14/08/2024 I called them to cancel the subscription as the vehicle has been sold .I asked the consultant if I wanted the device to be removed and refitted at a later date and was told that it can be done for R870,however I will still be paying for the subscribtion until I get the new vehicle. The subscribtion fees will continue to be billed even if I have no vehicle.This seems unfair as I bought the unit outright , Cartrack will remove my unit ,keep it with them ,Continue to bill me ,refit my unit (even if its after months) and I will still be paying them. I decided to just leave the unit in the vehicle and cancel the subscription . My working device of R1900 will have to be thrown away and when I buy a new vehicle I will have to buy a new device . Bad Business Ethics Cartrack
53 replies
22 months ago
Bad Service
My vehicle was hail damaged in November 2023.Claim was approved by insurer in December and I asked for Riverside Auto Body as I had used them before.I was told by Nandipha that the vehicle can be brought in on 29 March 2024 .I took the vehicle in on the 02 April 2024 , Nandipha then told me that she does not know who told me to bring the vehicle in and space availbilty will on be in June 2024 .I called the insurer and they spoke to Riverside and told me to take the vehice back on the 08 April 2024 .After leaving the vehicle there for almost 2 weeks I was called by Nandipha to say that the hail damage cannot be repaired and that I should collect the vehicle and bring it back when they receive the parts thats needed to resore. The last correspondence from Riverside was 23 May stating that they waiting for parts . Its now the 02 July 2024 and still no parts .
0 replies
38 months ago
Worst Service Agent at Mercedes
Our car was booked in December 2022 for a service and change of shocks. When I collected in January 2023 I was told that the car had been serviced but I need to wait for the shocks . Took the car back to fit the shocks and then told that the service was not done “completely” as the car was not due .Service warning light came on January . Now I get a quote for R13k to do the service. Worst service agent I ever dealt with . Never going back there
0 replies
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