RL
Riverstone Lodge
Unclaimed Business
RL
Riverstone Lodge
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Dr R
1 reviews | Active since Jan 2020
16 Jun 2024, 06:58
Random rooms next to the noisy hi way.
The rooms are spacious but right next to the hi way - you only hear noisy traffic while sitting on your patio. Nothing to do such as putt putt or game drives. They advertise their orices as half board but whether you have a family room with 4 peole in or a room for 2 you get R600 per night towards your bill so it is not half board. The staff is very friendly though. The buffer is small, bland and they ran out of food.
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Dr R
1 reviews | Active since Jan 2020
16 Jun 2024, 06:58
Random rooms next to the noisy hi way.
The rooms are spacious but right next to the hi way - you only hear noisy traffic while sitting on your patio. Nothing to do such as putt putt or game drives. They advertise their orices as half board but whether you have a family room with 4 peole in or a room for 2 you get R600 per night towards your bill so it is not half board. The staff is very friendly though. The buffer is small, bland and they ran out of food.
0
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Luke I
1 reviews | Active since Jan 2020
5 Aug 2021, 08:50
Theft at Riverstone Lodge
I booked for weekend and stayed there with my family. Dont have any problem with the place but the way this situation was handled. We left 2 jackets behind when we checked out. When we got home and realized, I contacted the Lodge and they located the jackets and kept it at lost and found. 3 weeks later when I went to fetch the jackets, they could only find 1 and the other jacket was missing. The manager made some calls to staff that were off to get more information but still couldn't locate the jacket. I did not collect the 1 that was there because I wanted to collect both at the same time. I spoke to a manage there and u fortunately didn't get his name and he said that they would replace the 2nd jacket because it went missing from lost and found. After many calls this week and speaking to different people, a lady by the name of Linda calls and say that she has the 1 jacket and I need to collect it and if she finds the other 1 she will let me know. I told her that, that is unacceptable because the jacket was found in the room and went missing from lost and found. This means that someone within Riverstone Lodge stole the jacket from lost and found. It's not about the jacket anymore but principal and values. Absolutley disappointed with the way this situation is handled by Linda who is one of the Directors at Riverstone Lodge.
Helpful (0)
|Replies (0)LI
Luke I
1 reviews | Active since Jan 2020
5 Aug 2021, 08:50
Theft at Riverstone Lodge
I booked for weekend and stayed there with my family. Dont have any problem with the place but the way this situation was handled. We left 2 jackets behind when we checked out. When we got home and realized, I contacted the Lodge and they located the jackets and kept it at lost and found. 3 weeks later when I went to fetch the jackets, they could only find 1 and the other jacket was missing. The manager made some calls to staff that were off to get more information but still couldn't locate the jacket. I did not collect the 1 that was there because I wanted to collect both at the same time. I spoke to a manage there and u fortunately didn't get his name and he said that they would replace the 2nd jacket because it went missing from lost and found. After many calls this week and speaking to different people, a lady by the name of Linda calls and say that she has the 1 jacket and I need to collect it and if she finds the other 1 she will let me know. I told her that, that is unacceptable because the jacket was found in the room and went missing from lost and found. This means that someone within Riverstone Lodge stole the jacket from lost and found. It's not about the jacket anymore but principal and values. Absolutley disappointed with the way this situation is handled by Linda who is one of the Directors at Riverstone Lodge.
0
Replies (0)KM
Keshia M
1 reviews | Active since Jan 2020
14 Feb 2019, 15:55
Lack of service and customer support
I made a booking at Riverstone lodge Muldersdrift in August 2018. I have ever since been trying to book a new stay as I was unable to go on the dates in August due to being very sick. I was asked by Safari Now to send a doctor's note to prove this and the lodge will then refund me. I sent this through to them and never received any feedback. I then followed up directly with the lodge and Blessing at River stone advised me that I need to deal with Safari Now directly and that they do not have my payment. I then contacted Lucy at Safari Now and was told that the lodge received my payment in August. with a lot of back and forth and trying to secure another date no one replies to my e-mails from either Safari Now or Riverstone Lodge. I then received a reply from Lucy in December, two weeks after I sent a mail with a new date and was then advised that I need to pay in extra for my stay. Until now I have not used this stay and have paid for something that I have been struggling to use or be refunded. with this kind of customer service and lack of attention to my requests, I certainly do not wish to stay at Riverstone lodge or use Safari now again. My frustration is unexplainable and this is certainly not a manner in which to treat a customer who paid for a stay and has not been contacted on time to secure my dates I requested to be changed or my refund!!!! TERRIBLE EXPERIENCE paying for something and have not been able to reach any one to resolve this as my e-mails are just ignored.
Helpful (0)
|Replies (0)KM
Keshia M
1 reviews | Active since Jan 2020
14 Feb 2019, 15:55
Lack of service and customer support
I made a booking at Riverstone lodge Muldersdrift in August 2018. I have ever since been trying to book a new stay as I was unable to go on the dates in August due to being very sick. I was asked by Safari Now to send a doctor's note to prove this and the lodge will then refund me. I sent this through to them and never received any feedback. I then followed up directly with the lodge and Blessing at River stone advised me that I need to deal with Safari Now directly and that they do not have my payment. I then contacted Lucy at Safari Now and was told that the lodge received my payment in August. with a lot of back and forth and trying to secure another date no one replies to my e-mails from either Safari Now or Riverstone Lodge. I then received a reply from Lucy in December, two weeks after I sent a mail with a new date and was then advised that I need to pay in extra for my stay. Until now I have not used this stay and have paid for something that I have been struggling to use or be refunded. with this kind of customer service and lack of attention to my requests, I certainly do not wish to stay at Riverstone lodge or use Safari now again. My frustration is unexplainable and this is certainly not a manner in which to treat a customer who paid for a stay and has not been contacted on time to secure my dates I requested to be changed or my refund!!!! TERRIBLE EXPERIENCE paying for something and have not been able to reach any one to resolve this as my e-mails are just ignored.
0
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