Rize Property Professionals not rising to the occasion

I am renting a property in Pretoria through property agent Louis Pfuhl at Rize Property Professionals since 28 December 2020.

In accordance to the rental agreement, the said agent was furnished with a snag list of existing issues of the property. This list was rather extensive. The only problem which was corrected, was the oven plug which was faulty and dangerous to use.

The garden was a mess and had to be cleaned and cleared at my own cost (R1800) for which I have not been reimbursed nor has the amount been deducted from my rent.

I have emailed the agent on several occasions, enquiring about the snag list as one of the main issues on the list included leaking taps in the shower, the lack of a shower grille (which could lead to drain blockages), other basin taps which do not work etc.

The last email I sent to Louis Pfuhl was on 9 February 2021 to which he responded on the 11th of February, promising to revert to me on the list of issues.

To date I have not had the courtesy of a reply, nor has the leaking taps been replaced/fixed.

I am not prepared to incur further costs as I do not get reimbursed or offered a deduction in my rent. My rent is paid in full, to date, I have cleaned the garden, planted grass, replaced missing light bulbs etc, at my own costs and have been informed by the agent, that I am not allowed to make corrections or replacements without prior consent of the owner.

As such, I am not willing to have the taps replaced at my own costs and since the last correspondence with the agent, I have not heard anything from him apart from the last empty promise to revert to me regarding the issues.

The leaking taps are not just an annoyance, but an expensive one at that.

I will never recommend Rize Property Professionals as they are certainly not concerned with the tenants of their properties and do not appreciate good, honourable, tenants when they have them.

As a matter of principle I will inform any prospective tenant who is interested in renting this property after me, that they should rather make use of another agency and should also not rent from this owner.